Blog

17th September, 2019

How organisations are responding to technology disruption

As the pace and disruptive impact of new technologies increases, organisations are increasingly trying to predict what will impact their business and plan how to respond.

21st August, 2019

How to Translate Customer Experience Strategy into Actionable Behaviours

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24th July, 2019

2019 CCMA Awards - Judges Call Listen Back Now

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24th July, 2019

It’s That Time Again: CCMA Awards 2019 Are Open for Applications

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10th May, 2012

Can Care Agents Sell?

03rd May, 2012

CCMA Annual Conference 2012 - only two weeks to go!

20th April, 2012

Deadly Combinations for creating high performance teams

16th April, 2012

CCMA Annual Conference Wednesday 16th May Carton House