05th November, 2019

CCMA Irish Customer Contact & Shared Services Awards 2019 - Announcing the shortlist for individual Award Categories

CCMA announce the shortlist for the individual categories for the Irish Customer Contact & Share Services Awards.

17th September, 2019

How organisations are responding to technology disruption

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21st August, 2019

How to Translate Customer Experience Strategy into Actionable Behaviours

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24th July, 2019

2019 CCMA Awards - Judges Call Listen Back Now

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28th May, 2012

Learnings from the CCMA Annual Conference 2012

10th May, 2012

Can Care Agents Sell?

03rd May, 2012

CCMA Annual Conference 2012 - only two weeks to go!

20th April, 2012

Deadly Combinations for creating high performance teams