15th November, 2013

CCMA goes Social for their 2013 Awards

15th November, 2013

Live Streaming of CCMA Awards 2013

12th November, 2013

Challenges in Improving Quality Monitoring

05th November, 2013

Shortlist for 2013 Irish Contact Centre & Shared Services Awards Announced

22nd October, 2013

Live Chat - Why Engagement Matters

06th September, 2013

Do you want to advance your career as a Team Leader or Supervisor in a Contact or Shared Services Centre?

23rd August, 2013

4 Tips for Proactive Social Customer Care

16th July, 2013

The changing face of Contact Centres: Social Media Is Transforming Customer Service