27th June, 2014

Eircodes are coming

04th June, 2014

Follow-up from CCMA 2014 Customer Experience Leadership Summit

21st May, 2014

CCMA Conference 2014 Streamed Live

21st May, 2014

CCMA Customer Experience Leadership Summit 2014

21st February, 2014

Speech recognition to replace humans!

13th February, 2014

2014 CCMA Contact Centre & Outsourcing Industry Jobs Fair

04th February, 2014

How to Increase Contact Centre Productivity Whilst Improving Customer Service

15th January, 2014

The challenge of the Omni-Channel - delighting your customers where they value it.