14th November, 2019

2019 CCMA Awards Streamed Live

The 2019 Irish Contact Centre and Shared Services awards ceremony will be steamed live from the iconic Burlington Hotel, Dublin Ireland

05th November, 2019

CCMA Irish Customer Contact & Shared Services Awards 2019 - Announcing the shortlist for individual Award Categories

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17th September, 2019

How organisations are responding to technology disruption

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21st August, 2019

How to Translate Customer Experience Strategy into Actionable Behaviours

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14th August, 2012

Less than Three Weeks to Closing Date for Entries for 2012 Irish Contact Centre & Shared Services Awards

17th July, 2012

Irish Contact Centre & Shared Services Awards 2012

22nd June, 2012

Customer Service in 2012

14th June, 2012

Service Delivery Profit Chain