17th September, 2019

How organisations are responding to technology disruption

As the pace and disruptive impact of new technologies increases, organisations are increasingly trying to predict what will impact their business and plan how to respond.

21st August, 2019

How to Translate Customer Experience Strategy into Actionable Behaviours

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24th July, 2019

2019 CCMA Awards - Judges Call Listen Back Now

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24th July, 2019

It’s That Time Again: CCMA Awards 2019 Are Open for Applications

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02nd April, 2012

Jobs Fair Highlights Vibrancy of Contact Centre Industry in Ireland

16th March, 2012

10 days to go to Industry Jobs Fair 27th March Burlington Hotel

08th March, 2012

Contact Centre & Outsourcing Industry Jobs Fair 2012

05th March, 2012

Measuring Customer Effort - the only true measure of Customer Loyalty?