Blog

15th January, 2014

The challenge of the Omni-Channel - delighting your customers where they value it.

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13th December, 2013

Why you Cannot Afford to Ignore Quality Management

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22nd November, 2013

Highlights from the Irish Contact Centre and Shared Services Awards 2013

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15th November, 2013

CCMA goes Social for their 2013 Awards

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15th November, 2013

Live Streaming of CCMA Awards 2013

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12th November, 2013

Challenges in Improving Quality Monitoring

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05th November, 2013

Shortlist for 2013 Irish Contact Centre & Shared Services Awards Announced

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22nd October, 2013

Live Chat - Why Engagement Matters

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