17th September, 2019

How organisations are responding to technology disruption

As the pace and disruptive impact of new technologies increases, organisations are increasingly trying to predict what will impact their business and plan how to respond.

21st August, 2019

How to Translate Customer Experience Strategy into Actionable Behaviours

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24th July, 2019

2019 CCMA Awards - Judges Call Listen Back Now

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24th July, 2019

It’s That Time Again: CCMA Awards 2019 Are Open for Applications

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29th February, 2012

Addressing the Skills Gap in your organisation

17th February, 2012

Learn from Xerox - International Shared Services Centre of the Year 2011

13th February, 2012

The New World of Work - A Microsoft and Plantronics Perspective

01st February, 2012

Clouds, Crowds and Autonomous Customers