05th November, 2019

CCMA Irish Customer Contact & Shared Services Awards 2019 - Announcing the shortlist for individual Award Categories

CCMA announce the shortlist for the individual categories for the Irish Customer Contact & Share Services Awards.

17th September, 2019

How organisations are responding to technology disruption

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21st August, 2019

How to Translate Customer Experience Strategy into Actionable Behaviours

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24th July, 2019

2019 CCMA Awards - Judges Call Listen Back Now

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05th March, 2012

Measuring Customer Effort - the only true measure of Customer Loyalty?

29th February, 2012

Addressing the Skills Gap in your organisation

17th February, 2012

Learn from Xerox - International Shared Services Centre of the Year 2011

13th February, 2012

The New World of Work - A Microsoft and Plantronics Perspective