Blog

22nd June, 2012

Customer Service in 2012

Read more

14th June, 2012

Service Delivery Profit Chain

Read more

05th June, 2012

2012 Contact Centre Mega Trend | Virtual Assistants

Read more

28th May, 2012

Learnings from the CCMA Annual Conference 2012

Read more

10th May, 2012

Can Care Agents Sell?

Read more

03rd May, 2012

CCMA Annual Conference 2012 - only two weeks to go!

Read more

20th April, 2012

Deadly Combinations for creating high performance teams

Read more

16th April, 2012

CCMA Annual Conference Wednesday 16th May Carton House

Read more