17th September, 2019

How organisations are responding to technology disruption

As the pace and disruptive impact of new technologies increases, organisations are increasingly trying to predict what will impact their business and plan how to respond.

21st August, 2019

How to Translate Customer Experience Strategy into Actionable Behaviours

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24th July, 2019

2019 CCMA Awards - Judges Call Listen Back Now

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24th July, 2019

It’s That Time Again: CCMA Awards 2019 Are Open for Applications

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12th February, 2015

Bringing out the best in your CS team

23rd January, 2015

The Rise of Digital Channels

19th November, 2014

CCMA Awards 2014 - Book of the Night

17th November, 2014

Highlights from the Irish Contact Centre and Shared Services Awards 2014