20th April, 2016

What it means to be Team Leader of the Year

25th February, 2016

Contact Quality Control - Can this be delivered through coaching?

03rd February, 2016

Delivering great customer experience

11th January, 2016

BT Customer Engagement 2016 in association with CCMA

23rd December, 2015

Happy Christmas to all our Members

20th November, 2015

CCMA Awards 2015 - Book of the night

18th November, 2015

Photos Released from CCMA Awards 2015

17th November, 2015

Highlights from the Irish Customer Contact and Shared Services awards 2015