Blog

17th September, 2019

How organisations are responding to technology disruption

As the pace and disruptive impact of new technologies increases, organisations are increasingly trying to predict what will impact their business and plan how to respond.

21st August, 2019

How to Translate Customer Experience Strategy into Actionable Behaviours

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24th July, 2019

2019 CCMA Awards - Judges Call Listen Back Now

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24th July, 2019

It’s That Time Again: CCMA Awards 2019 Are Open for Applications

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22nd November, 2013

Highlights from the Irish Contact Centre and Shared Services Awards 2013

15th November, 2013

CCMA goes Social for their 2013 Awards

15th November, 2013

Live Streaming of CCMA Awards 2013

12th November, 2013

Challenges in Improving Quality Monitoring