17th September, 2019

How organisations are responding to technology disruption

As the pace and disruptive impact of new technologies increases, organisations are increasingly trying to predict what will impact their business and plan how to respond.

21st August, 2019

How to Translate Customer Experience Strategy into Actionable Behaviours

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24th July, 2019

2019 CCMA Awards - Judges Call Listen Back Now

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24th July, 2019

It’s That Time Again: CCMA Awards 2019 Are Open for Applications

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16th July, 2013

The changing face of Contact Centres: Social Media Is Transforming Customer Service

12th July, 2013

Only 18% of employees trust their leaders!

09th July, 2013

Launch of 2013 Irish Contact Centre & Shared Services Awards

15th May, 2013

How to Turn a Complaint into Good PR