14th November, 2019

2019 CCMA Awards Streamed Live

The 2019 Irish Contact Centre and Shared Services awards ceremony will be steamed live from the iconic Burlington Hotel, Dublin Ireland

05th November, 2019

CCMA Irish Customer Contact & Shared Services Awards 2019 - Announcing the shortlist for individual Award Categories

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17th September, 2019

How organisations are responding to technology disruption

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21st August, 2019

How to Translate Customer Experience Strategy into Actionable Behaviours

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06th September, 2013

Do you want to advance your career as a Team Leader or Supervisor in a Contact or Shared Services Centre?

23rd August, 2013

4 Tips for Proactive Social Customer Care

16th July, 2013

The changing face of Contact Centres: Social Media Is Transforming Customer Service

12th July, 2013

Only 18% of employees trust their leaders!