Congratulations to the Winners at the 2012 Irish Contact Centre & Shared Services Awards
Over 600 industry professionals attended a gala awards ceremony last Saturday 17th November in the Burlington Hotel Dublin. Winners in 18 categories were announced celebrating the high standards and service excellence within the Irish contact centre & shared services sector. Congratulations to all the participants, those shortlisted, highly commended and the winners on the night. A full list of winners can be seen here. Winner of the Contact Centre of the Year 2012 is Dell. The judges noted that the Dell EMEA Enterprise Expert Contact Centre has evolved into a true "Customer Experience Centre" where customer sentiment counts and a highly motivated and well skilled workforce is valued and encouraged. The team at Dell were congratulated on their commitment to service excellence, innovation and thought leadership. Pictures from the night can be seen here (scroll down to see the gallery). More pictures will be available to view later today on the CCMA facebook page. A big thank you to our gold sponsor on the night Interactive Intelligence.