People Promoting Excellence: The 2025 CCMA Irish Customer Contact & Shared Services Awards Shortlist
We’re delighted to announce the shortlist for the 2025 CCMA Irish Customer Contact & Shared Services Awards, taking place on Friday, 21 November 2025 at the Dublin Royal Convention Centre, Dublin 8, just steps from St Patrick’s Cathedral and beside the Radisson Blu Royal Hotel. Click here to get directions on Google Maps
This year marks another milestone in recognising the outstanding achievements of Ireland’s customer contact and shared services industry — a sector defined by its innovation, people-first culture, and continuous pursuit of excellence.
About the CCMA Awards
The CCMA Awards shine a spotlight on organisations and individuals who are leading the way in customer experience, employee engagement, and operational excellence across Ireland.
Each year, the awards celebrate those who set new benchmarks for service delivery and who inspire others through innovation, teamwork, and leadership.
This year’s event will be hosted by Síle Seoige, with live entertainment from The Prickly Pairs, making it one of the most anticipated nights on the industry calendar.
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Event Details
- Date: Friday, 21 November 2025
- Venue: Dublin Royal Convention Centre
- Time: Drinks reception followed by dinner and awards ceremony
Join colleagues, peers, and industry leaders for an evening of recognition, celebration, and connection as we applaud those setting the standards for customer service and shared services excellence in Ireland.
The 2025 Shortlist
This year’s shortlist features an incredible lineup of organisations demonstrating best-in-class performance, innovation, and customer focus.
Congratulations to all shortlisted organisations and individuals — your dedication and excellence continue to raise the bar for our industry.
Thank You to Our Sponsors
We extend our sincere thanks to all our sponsors and partners for their continued support of the CCMA Awards and Ireland’s customer contact industry.
Special thanks to our Gold Sponsor – 8x8, a global leader in cloud communications and customer engagement solutions. 8x8 empowers organisations to deliver seamless customer and employee experiences through integrated voice, video, chat, and contact centre technology — a true partner in driving customer service excellence.
We also wish to acknowledge the support of our event partners, who help to keep us celebrating success in the customer contact & shared services industry year-over-year:
Join Us in Celebrating Excellence
The CCMA Awards represent the best of Ireland’s customer contact and shared services industry — where people, performance, and innovation come together.
We look forward to welcoming all finalists, sponsors, and guests on Friday, 21 November at the Dublin Royal Convention Centre for a night of recognition, celebration, and connection.