Seasonal Greetings from the CCMA

With Christmas fast approaching we would like to wish all our members and their families the joys of the season and a happy New Year.

In a year like no other, we would like to thank all our members, sponsors and business partners for your continued support. Since March we have hosted over 60 webinars, so a particular thanks to each presenter and contributor and especially to our on-line support partner WSI - without you all we could not have done it!

As we plan for 2021, we will continue to offer industry members interactive discussions and workshops on key aspects of the Customer Service industry in Ireland, on topics including coaching, leadership, employee engagement, digital transformation and much more.....

We will be sending out details of our schedule of webinars in early January. If there are any particular subject areas that you would like addressed as part of a CCMA Ask the Expert series in 2021, or if you would like to share your business story, please let me know at

For now, on behalf of the board of the CCMA can I wish each of you and your families a restful and safe Christmas, and we look forward to a brighter 2021.

Thank you for your continued support for our industry association. We wish you and yours health and happiness in 2021.