Threshold National Inbound Manager

The National Inbound Manager at Threshold, Ireland’s national housing charity supporting tenants, is a pivotal leadership role responsible for overseeing the organisation’s national helpline. Operating from 9am to 9pm, Monday to Friday, the helpline serves as the First Point of Contact (FPOC) for renters facing tenancy issues and those at risk of homelessness, providing free, confidential, and expert advice through inbound calls, the website (including WhatsApp) and emails.

FMI - Customer Experience (CX) Operations Lead

Delivering front-line, best-in-class customer care and support to customers, both internal and external, the Customer Experience Operations Lead is a crucial one within the team. You have a strong sense of purpose and are passionate about providing great customer service. With a strong background in customer service, particularly in a contact centre setting, you will be able to effectively communicate in both a professional and kind manner while also having a knack for listening to and comprehending the needs of customers.

Circle Voluntary Housing Association - Customer Services Co-ordinator (Maternity Cover)

CVHA has been a leading provider of social housing in Ireland since 2006 and now owns and manages more than 2,500 homes nationally. Currently employing over 50 staff, we have an ambitious growth programme in response to the need for more housing for those who cannot afford to provide their own. Our vision is to make a real difference by providing quality homes and services. The Customer Service Coordinator will lead the transformation from a customer service team and reception service to a proactive contact centre which will manage all incoming customer contacts and deal directly with the most frequent service requests.

eir - Care Centre Representative - Cork

We are looking for enthusiastic Customer Care Agents to join our team. At eir, we look after our people so they can look after our customers. We will ensure you have everything you need to be a great agent, with comprehensive training, supportive team structures and great employee engagement programmes. The role requires excellent listening and communication skills, an ability to empathise with our customers and a focus on delivering the best outcome for them. We promote from within, and will offer you fantastic career opportunities throughout our organisation. We offer agile and part-time options following successful completion of full-time training and consistent achievement of key metrics. So, if you are customer-driven and display a positive attitude, you are a great fit for us - get in touch today!

Irish Water - Customer Service & Vendor Performance Manager