17th September, 2019

How organisations are responding to technology disruption

As the pace and disruptive impact of new technologies increases, organisations are increasingly trying to predict what will impact their business and plan how to respond.

21st August, 2019

How to Translate Customer Experience Strategy into Actionable Behaviours

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24th July, 2019

2019 CCMA Awards - Judges Call Listen Back Now

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24th July, 2019

It’s That Time Again: CCMA Awards 2019 Are Open for Applications

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21st July, 2015

Learn From the Winners of 2014 CCMA Awards

17th July, 2015

Hints & Tips for Entering 2015 CCMA Awards

06th July, 2015

Irish Customer Contact & Shared Services Awards 2015

05th June, 2015

Crafting Valuable Customer Conversations