Blog

17th September, 2019

How organisations are responding to technology disruption

As the pace and disruptive impact of new technologies increases, organisations are increasingly trying to predict what will impact their business and plan how to respond.

21st August, 2019

How to Translate Customer Experience Strategy into Actionable Behaviours

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24th July, 2019

2019 CCMA Awards - Judges Call Listen Back Now

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24th July, 2019

It’s That Time Again: CCMA Awards 2019 Are Open for Applications

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27th April, 2015

CCMA Customer Experience Leadership Summit 2015

02nd April, 2015

Creating and sustaining a performance buzz

12th March, 2015

Unlock Learning opportunities in your Contact Centre

18th February, 2015

2015 CCMA Contact Centre & Outsourcing Industry Jobs Fair