Blog

25th February, 2016

Contact Quality Control - Can this be delivered through coaching?

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03rd February, 2016

Delivering great customer experience

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11th January, 2016

BT Customer Engagement 2016 in association with CCMA

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23rd December, 2015

Happy Christmas to all our Members

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20th November, 2015

CCMA Awards 2015 - Book of the night

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18th November, 2015

Photos Released from CCMA Awards 2015

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17th November, 2015

Highlights from the Irish Customer Contact and Shared Services awards 2015

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13th November, 2015

One day to Industry event of the year…

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