17th September, 2019
How organisations are responding to technology disruption
As the pace and disruptive impact of new technologies increases, organisations are increasingly trying to predict what will impact their business and plan how to respond.
13th February, 2014
2014 CCMA Contact Centre & Outsourcing Industry Jobs Fair
04th February, 2014
How to Increase Contact Centre Productivity Whilst Improving Customer Service
15th January, 2014
The challenge of the Omni-Channel - delighting your customers where they value it.
13th December, 2013