Blog

17th September, 2019

How organisations are responding to technology disruption

As the pace and disruptive impact of new technologies increases, organisations are increasingly trying to predict what will impact their business and plan how to respond.

21st August, 2019

How to Translate Customer Experience Strategy into Actionable Behaviours

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24th July, 2019

2019 CCMA Awards - Judges Call Listen Back Now

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24th July, 2019

It’s That Time Again: CCMA Awards 2019 Are Open for Applications

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13th February, 2014

2014 CCMA Contact Centre & Outsourcing Industry Jobs Fair

04th February, 2014

How to Increase Contact Centre Productivity Whilst Improving Customer Service

15th January, 2014

The challenge of the Omni-Channel - delighting your customers where they value it.

13th December, 2013

Why you Cannot Afford to Ignore Quality Management