Blog

14th November, 2019

2019 CCMA Awards Streamed Live

The 2019 Irish Contact Centre and Shared Services awards ceremony will be steamed live from the iconic Burlington Hotel, Dublin Ireland

05th November, 2019

CCMA Irish Customer Contact & Shared Services Awards 2019 - Announcing the shortlist for individual Award Categories

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17th September, 2019

How organisations are responding to technology disruption

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21st August, 2019

How to Translate Customer Experience Strategy into Actionable Behaviours

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21st May, 2014

CCMA Customer Experience Leadership Summit 2014

21st February, 2014

Speech recognition to replace humans!

13th February, 2014

2014 CCMA Contact Centre & Outsourcing Industry Jobs Fair

04th February, 2014

How to Increase Contact Centre Productivity Whilst Improving Customer Service