17th September, 2019

How organisations are responding to technology disruption

As the pace and disruptive impact of new technologies increases, organisations are increasingly trying to predict what will impact their business and plan how to respond.

21st August, 2019

How to Translate Customer Experience Strategy into Actionable Behaviours

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24th July, 2019

2019 CCMA Awards - Judges Call Listen Back Now

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24th July, 2019

It’s That Time Again: CCMA Awards 2019 Are Open for Applications

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05th November, 2013

Shortlist for 2013 Irish Contact Centre & Shared Services Awards Announced

22nd October, 2013

Live Chat - Why Engagement Matters

06th September, 2013

Do you want to advance your career as a Team Leader or Supervisor in a Contact or Shared Services Centre?

23rd August, 2013

4 Tips for Proactive Social Customer Care