14th November, 2019

2019 CCMA Awards Streamed Live

The 2019 Irish Contact Centre and Shared Services awards ceremony will be steamed live from the iconic Burlington Hotel, Dublin Ireland

05th November, 2019

CCMA Irish Customer Contact & Shared Services Awards 2019 - Announcing the shortlist for individual Award Categories

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17th September, 2019

How organisations are responding to technology disruption

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21st August, 2019

How to Translate Customer Experience Strategy into Actionable Behaviours

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15th November, 2013

Live Streaming of CCMA Awards 2013

12th November, 2013

Challenges in Improving Quality Monitoring

05th November, 2013

Shortlist for 2013 Irish Contact Centre & Shared Services Awards Announced

22nd October, 2013

Live Chat - Why Engagement Matters