Blog

04th February, 2014

How to Increase Contact Centre Productivity Whilst Improving Customer Service

15th January, 2014

The challenge of the Omni-Channel - delighting your customers where they value it.

13th December, 2013

Why you Cannot Afford to Ignore Quality Management

22nd November, 2013

Highlights from the Irish Contact Centre and Shared Services Awards 2013

15th November, 2013

CCMA goes Social for their 2013 Awards

15th November, 2013

Live Streaming of CCMA Awards 2013

12th November, 2013

Challenges in Improving Quality Monitoring

05th November, 2013

Shortlist for 2013 Irish Contact Centre & Shared Services Awards Announced