We are Delighted to Announce that Applications are Open for the 2020 Irish Customer Contact and Shared Services Awards
For this year's awards, we want to see brands who've have led the way in their industry in their forward thinking, innovative approach and are paving the way for all contact centres to follow.
Application pack can be downloaded here: https://www.ccma.ie/awards/irish-customer-contact-shared-service-awards-2020.
To help all our members get ready for application, CCMA Ireland ran a judges call to articulate the process for this year. For anyone who couldn't attend, you can watch the full video below:
For all applicants, please take note that we've made some adjustments as result of Covid-19, specifically:
- Adding a new category: Best Response to Covid-19. Entrants will be evaluated by their responsiveness, innovativeness and creativity in response to the crisis. Engaging employees and implementing new delivery models to minimise impact to operations and cx will be particularly reviewed.
- Social distancing and other regulations will be put in place for all shortlisted candidates presentations.
We saw a great turnout from some of our members on the judges call, and are delighted to see such a level of interest this year.
We look forward to receiving all the entries!
The gala awards night will take place on Saturday 14th November, 2020 in the Clayton Hotel, Burlington Road, Dublin 4. Further details will be confirmed closer to the time and our hope is that all nominees can attend as we look forward to hosting a wonderful night. The ceremony will also be live streamed for family, friends and colleagues etc.
*New update: awards ceremony will be in virtual, an online event for everyone to attend.*
New deadline for application 5pm Wednesday 9th September 2020, entries will only be accepted via e-mail.
If you are interested in sponsorship opportunities or would like additional information about the CCMA annual awards please contact firstname.lastname@example.org.
Don't forget to check out some of our fanstastic webinars as part of our community chat initative, presented by some of our top members on how they and their teams have responded to the Covid-19 crisis