One Microsoft Place, South County Business Park, Carmanhall, Leopardstown, Dublin, D18 P521.

CCMA Sponsor Event

CCMA Sponsor Event - NICE, Microsoft and IBM - Mastering the Art of Contact Centre Talent Retention in the AI era.

Join us for an immersive event delving into the dynamic world of Contact Centre Talent Retention, where cutting-edge technologies like Generative AI are reshaping the landscape. As customer expectations evolve, so does the need for skilled and engaged contact centre professionals. This event brings together industry experts and thought leaders from NICE, IBM and Microsoft to explore how these technologies can revolutionise talent retention strategies.

The River Lee Hotel, Cork.

CCMA Member Forum

CCMA Members Forum - Cork CX Showcase

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Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Workshop - Social Housing – Developing a differentiated service that drives value for Tenants and the Board.

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Webinar 12 noon

CCMA Sponsor Event

Sponsor Webinar - CallMiner - How to Balance Efficiency & Human Expertise in QA Automation

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Uber Limerick Centre of Excellence, 47 Thomas Street, Limerick.

CCMA Member Forum

CCMA Members Forum - Uber - Unlocking Excellence: Charting the Course in Employee Engagement

CCMA AGM Webinar 4.30 p.m.

CCMA Member Forum

CCMA Ireland CLG - Annual General Meeting 2024

9.30 a.m. Scorebuddy Event, Fitzwilliam Hotel, St. Stephen's Green, Dublin.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Scorebuddy - A New Era: What Does AI Mean for Irish Contact Centres?

Webinar 12 noon

CCMA Sponsor Event

CCMA Sponsor Webinar - Genesys - Orchestrating the Future of Customer Experience (CX)