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Events calendar

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Webinar 2 p.m.

CCMA Sponsor Webinar - GoContact - How COVID accelerated Contact Centre Business Transformation - The Portuguese view by ManpowerTBO

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On Line Workshop 10 a.m. - 1 p.m.

CCMA CX Masterclass 1 - W5 - Customer Listening and Understanding

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Webinar 11 a.m.

CCMA - Ask the Expert - Niall Kenna Director EMEA Global Customer Operations, PayPal - Driving your Outsourcer’s Performance & Engagement

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On Line Workshop 9.30 a.m. - 11.30 a.m.

CCMA Workshop - Operational Excellence Training for Chat & Messaging Agents - IT Solutions

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On Line Workshop 9.30 a.m. - 12.30 p.m.

CCMA Leadership Development Workshop 2 - Developing your Leadership Style - The Coaching Creed

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Upcoming events

19th October, 2021

On Line Workshop 9.30 a.m. - 11.30 a.m.

CCMA Workshop

CCMA Workshop - Operational Excellence Training for Chat & Messaging Agents - IT Solutions

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20th October, 2021

On Line Workshop 9.30 a.m. - 12.30 p.m.

CCMA Workshop

CCMA Leadership Development Workshop 2 - Developing your Leadership Style - The Coaching Creed

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04th November, 2021

On Line Workshop 10 a.m. - 1 p.m.

CCMA Workshop

CCMA CX Masterclass 2 - W5 - Customer Centric Design

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19th November, 2021

Webinar 11 a.m. - 12 noon

CCMA Workshop

CCMA Lunch & Learn Series - How to present with clarity, conviction and impact in a virtual world - Presented by Barbara Moynihan - On Your Feet

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25th November, 2021

Aviva Stadium Dublin

CCMA Irish Customer Contact & Shared Services Awards Ceremony 2021

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02nd December, 2021

On Line Workshop 10 a.m. - 1 p.m.

CCMA Workshop

CCMA CX Masterclass 3 - W5 - Mobilising CX - Making Things Happen

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23rd March, 2022

Dublin

CCMA Member Forum

CCMA Members Forum - Workhuman - Use your Culture to drive Differentiation! - Interactive Workshop on Embedding your Culture, Value & Behaviours into your Operations

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Past events

29th September, 2021

On Line Workshop 9.30 a.m. - 12.30 p.m.

CCMA Leadership Development Workshops - The Coaching Creed - Leading a Hybrid Team

CCMA Workshop

CCMA Leadership Development Workshops - The Coaching Creed - Leading a Hybrid Team

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22nd September, 2021

Webinar 2 p.m.

CCMA Sponsor Webinar - Expertivity Technologies - From Contact Centre to Solution Centre How to Get there in 25 minutes!

CCMA Sponsor Event

CCMA Sponsor Webinar - Expertivity Technologies - From Contact Centre to Solution Centre How to Get there in 25 minutes!

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21st September, 2021

Webinar 6 p.m.

CCMA Sponsor Event - Talkdesk - Can next-gen AI voice assistants drive more inclusive customer service?

CCMA Sponsor Event

CCMA Sponsor Event - Talkdesk - Can next-gen AI voice assistants drive more inclusive customer service?

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17th September, 2021

Webinar 11 a.m.

CCMA Members Forum - Abtran - Managing Relationships and Performance in the Virtual Contact Centre

CCMA Member Forum

CCMA Members Forum - Abtran - Managing Relationships and Performance in the Virtual Contact Centre

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15th September, 2021

Webinar 2 p.m.

CCMA Sponsor Event - Accenture - From Customer Experience (CX) to the Business of Experience (BX) - It’s Time to Reimagine Business Through the Lens of Experience

CCMA Sponsor Event

CCMA Sponsor Event - Accenture - From Customer Experience (CX) to the Business of Experience (BX) - It’s Time to Reimagine Business Through the Lens of Experience

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14th September, 2021

Webinar 10 a.m.

CCMA Sponsor Event - Talkdesk - The Future of AI in the Contact Centre:

CCMA Sponsor Event

CCMA Sponsor Event - Talkdesk - The Future of AI in the Contact Centre:

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