Upcoming events
26th September, 2025
Webinar 2.00 p.m.
CCMA Member Forum
CCMA Webinar - How can AI help Smaller Customer Service Centres Redesign their operations to deliver better CX - Cormac Murphy Ennovate Consulting
Past events
10th July, 2025
Webinar 10.00 a.m. - 11.00 a.m.

CCMA Sponsor Event
CCMA Sponsor Webinar - Qualtrics - Turning Omnichannel Customer Listening Data into Action
Read More09th July, 2025
Webinar 3 p.m.

CCMA Sponsor Event
Sponsor Webinar - CallMiner - Beyond NPS - The Future of Listening to Your Customers
Read More07th July, 2025
Webinar 12 noon

CCMA Member Forum
CCMA Awards 2025 - Launch of Irish Customer Contact & Shared Services Awards - Tips and Advice on Submitting Entries
Read More22nd May, 2025
Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Sponsor Event
CCMA Annual Conference 2025 - CX & EX How To Thrive in 2025
View Presentations15th May, 2025
Northern Trust,
CCMA Member Forum
CCMA Members Forum - Northern Trust - Developing a Global Centre of Excellence in Regional Ireland
Read More