eir, Hibernia House, Cherrywood Business Park, Loughlinstown, Dublin. D18 E440

CCMA Member Forum

CCMA Members Forum - eir - Showcasing how Robotics Technology can transform your CX Delivery

In 2022 eir won the CCMA award for Best Use of Technology for its transformation project using robotics. eir uses robotics technology from Expleo to deal with common requests made by eir’s customers, eliminating the need for customers to contact service agents, and freeing them up to deal with other, more complex queries. Approximately 20% of calls received by eir relate to 13 common processes and using robotic process automation, eir now manages these requests online, around the clock, without having to talk to a customer agent.

Aviva Stadium Dublin

CCMA Member Forum

CCMA Annual Conference 2023 - Embracing a New Era of Customer Experience and Employee Engagement

Read More

IDA Ireland HQ, Three Park Place, Hatch Street Upper, Saint Kevin's, Dublin 2, D02 FX65.

CCMA Member Forum

CCMA Members Forum - Delivering on Diversity and Inclusion in a Hybrid World

Read More

Webinar 11 a.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - Puzzel and Xcentuate - How to make your Contact Centre Profitable

View Webinar Recording

Webinar 12 noon

CCMA Sponsor Event

Sponsor Webinar - The Forum - Strength in Numbers– Best practice for your planning function!

PayPal, Ballycoolin Business Park, Blanchardstown, Dublin 15.

CCMA Member Forum

CCMA Members Forum - PayPal - How we make Every Customer Smile

BT, 2 Grand Canal Plaza, Grand Canal, Dublin 4.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - BT - How to Develop and Cultivate a CX Culture

Dublin

CCMA Workshop

CCMA In Person Workshop - Team Engagement and Motivation - The Coaching Creed