Webinar 3 p.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - CallMiner - Amplifying Empathy: Using AI to Humanise Customer Experience for a Diverse World

Customers today demand more than just efficient service—they seek empathy, personalisation, and inclusivity. Can AI, often seen as impersonal, help businesses deliver on these expectations? Join Risa Eldridge, Senior Director of Product Management and Alexis Kitchen, Director, Product Management from CallMiner in this exclusive Women in CX webinar, where we’ll explore how AI can enhance customer empathy at scale.

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DigitalWell, Two Haddington Buildings, Haddington Road, Dublin 4 D04 HE94.

CCMA Sponsor Event

Sponsor Breakfast Briefing - DigitalWell - CX Transformation: Laying the Foundations for Success

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Hall 4, RDS, Ballsbridge, Dublin.

CCMA Member Forum

CCMA Irish Customer Contact & Shared Services Awards 2024

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Webinar 12 Noon

CCMA Sponsor Event

CCMA Sponsor Webinar - NICE - Exploring how your business can leverage data-driven insights to enhance CX and operational performance.

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Webinar 9.30 a.m. to 10.30 a.m.

CCMA Member Forum

CCMA Members Forum - Menopause at Work - Insights & Learnings

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Clayton Hotel, Burlington Road, Leeson Street Upper, Dublin 4.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Quality Redefined: Navigating the New Era of Contact Centre Excellence

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Fitzwilliam Hotel, St. Stephen's Green, Dublin.

CCMA Sponsor Event

Sponsor - Breakfast Briefing - Calabrio - Best practices for maintaining Advisor Well-being and Morale

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Fitzwilliam Hotel, St. Stephen's Green, Dublin.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Workair - CX First Contact: Discover how PrePayPower innovate to deliver exceptional customer satisfaction

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