Webinar 2 p.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - Expertivity Technologies - From Contact Centre to Solution Centre How to Get there in 25 minutes!

Service Operations Management is the science and discipline of empowering teams and managers with the new information and insights required to cocreate higher organisation-wide performance in modern service and knowledge-work organisations. On this webinar we are delighted to launch and share details of a new hands-on, practitioner led level 7 level programme commencing in October 2021. The programme will build the foundational skills, methods, and tools for managing in a CX organisation and in the final module lean management practices.

Webinar 6 p.m.

CCMA Sponsor Event

CCMA Sponsor Event - Talkdesk - Can next-gen AI voice assistants drive more inclusive customer service?

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Webinar 11 a.m.

CCMA Member Forum

CCMA Members Forum - Abtran - Managing Relationships and Performance in the Virtual Contact Centre

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Webinar 2 p.m.

CCMA Sponsor Event

CCMA Sponsor Event - Accenture - From Customer Experience (CX) to the Business of Experience (BX) - It’s Time to Reimagine Business Through the Lens of Experience

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Webinar 10 a.m.

CCMA Sponsor Event

CCMA Sponsor Event - Talkdesk - The Future of AI in the Contact Centre:

Webinar 2 p.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - Jabra - How to provide great Customer Experiences using data

Webinar 2 p.m.

CCMA Member Forum

CCMA Launch of Members Benchmarking Report 2021

Webinar 10 a.m.

CCMA Sponsor Event

CCMA Sponsor Event - Talkdesk - How AI is Delivering a New Generation of CX Analytics