eir, Hibernia House, Cherrywood Business Park, Loughlinstown, Dublin. D18 E440
CCMA Member Forum
CCMA Members Forum - eir - Showcasing how Robotics Technology can transform your CX Delivery
In 2022 eir won the CCMA award for Best Use of Technology for its transformation project using robotics. eir uses robotics technology from Expleo to deal with common requests made by eir’s customers, eliminating the need for customers to contact service agents, and freeing them up to deal with other, more complex queries. Approximately 20% of calls received by eir relate to 13 common processes and using robotic process automation, eir now manages these requests online, around the clock, without having to talk to a customer agent.
Aviva Stadium Dublin
CCMA Member Forum
CCMA Annual Conference 2023 - Embracing a New Era of Customer Experience and Employee Engagement
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IDA Ireland HQ, Three Park Place, Hatch Street Upper, Saint Kevin's, Dublin 2, D02 FX65.
CCMA Member Forum
CCMA Members Forum - Delivering on Diversity and Inclusion in a Hybrid World
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Webinar 11 a.m.
CCMA Sponsor Event
CCMA Sponsor Webinar - Puzzel and Xcentuate - How to make your Contact Centre Profitable
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Webinar 12 noon
CCMA Sponsor Event
PayPal, Ballycoolin Business Park, Blanchardstown, Dublin 15.
CCMA Member Forum
BT, 2 Grand Canal Plaza, Grand Canal, Dublin 4.
CCMA Sponsor Event
Dublin
CCMA Workshop