Workhuman, Unit 18 Beckett Way, Park West Business Park, Dublin 12, D12 R297.
CCMA Member Forum
CCMA Members Forum - Workhuman – Improving Customer Service Quality with CallMiner
Throughout 2023, the Workhuman customer service team successfully evolved their quality assurance (QA) program with the objective to address many common QA related pain-points experienced industry-wide. With a quality program design that is laser focused on agent feedback and development, you will learn how Workhuman implemented CallMiner’s industry leading conversation intelligence platform to improve overall quality, drive engagement with team leaders and agents whilst automating some of the most repetitive checks on their QA Score Card.
Dean Hotel, 33 Harcourt Street, Dublin 2.
CCMA Sponsor Event
Sponsor Event - Workair Series with 8x8 - Unlock Value and Delight Customers: Experience the Power of Self-Service AI Automation
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Telus International, North Dock, Dublin 1, D01 X7H6.
CCMA Member Forum
CCMA Members Forum - TELUS International - Emerging Trends & Innovations: Shaping the Future of CX in Ireland
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One Microsoft Place, South County Business Park, Carmanhall, Leopardstown, Dublin, D18 P521.
CCMA Sponsor Event
CCMA Sponsor Event - NICE, Microsoft and IBM - Mastering the Art of Contact Centre Talent Retention in the AI era.
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Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.
CCMA Workshop
Webinar 12 noon
CCMA Sponsor Event
Uber Limerick Centre of Excellence, 47 Thomas Street, Limerick.
CCMA Member Forum