Webinar 2 p.m.
CCMA Sponsor Event
CCMA Sponsor Webinar - Expertivity Technologies - From Contact Centre to Solution Centre How to Get there in 25 minutes!
Service Operations Management is the science and discipline of empowering teams and managers with the new information and insights required to cocreate higher organisation-wide performance in modern service and knowledge-work organisations. On this webinar we are delighted to launch and share details of a new hands-on, practitioner led level 7 level programme commencing in October 2021. The programme will build the foundational skills, methods, and tools for managing in a CX organisation and in the final module lean management practices.
Webinar 6 p.m.
CCMA Sponsor Event
CCMA Sponsor Event - Talkdesk - Can next-gen AI voice assistants drive more inclusive customer service?
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Webinar 11 a.m.
CCMA Member Forum
CCMA Members Forum - Abtran - Managing Relationships and Performance in the Virtual Contact Centre
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Webinar 2 p.m.
CCMA Sponsor Event
CCMA Sponsor Event - Accenture - From Customer Experience (CX) to the Business of Experience (BX) - It’s Time to Reimagine Business Through the Lens of Experience
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Webinar 10 a.m.
CCMA Sponsor Event
Webinar 2 p.m.
CCMA Sponsor Event
Webinar 10 a.m.
CCMA Sponsor Event