Webinar 12 noon

CCMA Sponsor Event

CCMA Sponsor Webinar - Genesys - Orchestrating the Future of Customer Experience (CX)

Imagine a future where delivering personalised, seamless, and AI-driven customer experiences (CX) isn't just aspirational—it's our present. This world is where organisations effortlessly bridge the gap between customers, Bots, and agents across diverse channels and platforms, making the once elusive ideal of orchestration a living reality. The technology isn't just ready; it's waiting for us to embrace it. Yet, our biggest hurdle isn't the technology itself but how we implement it and make it a cornerstone of our business strategy.

Webinar 12 noon

CCMA Sponsor Event

CCMA Sponsor Webinar - Puzzel - Mastering the art of Conversation Orchestration

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Webinar 12 noon

CCMA Sponsor Event

Sponsor Webinar - IRIS Clarity - Digital CX – An Innovation Solution to Enhance your Voice Contacts

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Lidl Ireland, Head Office, Main Road, Tallaght, Dublin, D24 N5XV.

CCMA Member Forum

CCMA Members Forum - Visit to Lidl - Winner Customer Services Centre of the Year - Small 2023

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Webinar 12 noon

CCMA Member Forum

CCMA Webinar – Leading your Team into 2024 - 5 Tips to run an effective Coaching Programme - Alison Creed - The Coaching Creed

Killashee House Hotel, Naas, Co. Kildare, W91 DC98.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - evcoms - How Can Brands Maximize CX with the latest AI developments? Embracing innovation to move beyond the hype!

Webinar 12 noon

CCMA Webinar - How to Avoid the 5 most common mistakes in Contact Centre Operations in 2024 - Dara Kiernan KPI Consulting

Webinar 3 p.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - MaxContact - Work smarter not harder: Strategies to help your contact centre work more efficiently in 2024