The Montenotte Hotel, Middle Glanmire Road, Cork T23 E9DX.

CCMA Member Forum

CCMA Member Forum - Otonomee - Together We Grow – Employee Engagement for the Future of Customer Experience

Employee engagement should no longer be just an internal priority. In customer experience, it directly impacts the quality of service, customer relationships and long-term business performance. At this CCMA Members Forum, hosted by Otonomee, we’ll explore what it takes to create an engaged, connected and high-performing customer service workforce and how organisations can build and mantain cultures where people have the opportunity to grow.

Bank of Ireland Direct, Loughboy, IDA Business Park, Kilkenny R95 VYD4.

CCMA Member Forum

CCMA Members Forum - Bank of Ireland - Transforming Customer Service at Scale: The Journey Behind an Award-Winning Contact Centre

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Beauchamps, Sir John Rogerson's Quay, Grand Canal Dock, Dublin 2, D02 KV60.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - ellio - Customer Service Meets the EU AI Act: Innovating with Confidence

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Webinar 12 noon

CCMA Member Forum

CCMA Webinar - Leadership Coaching: How Can It Help You and Your Organisation?

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Workhuman, 19 Beckett Way, Park West Business Park, Dublin 12, D12 H993.

CCMA Member Forum

CCMA Members Forum – Workhuman – Building a VoC Program from the Ground Up - Insight with Empathy, Influence with Integrity.

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Member Forum

CCMA Workshop - Team Coaching: How Coaching fits in the era of the New Contact Centre

On Line 4.30 p.m.

CCMA Member Forum

CCMA Ireland CLG - Annual General Meeting 2026

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Service Level Workshop - Customer Service Metrics & Benchmarking in the new world of AI