Webinar 10.00 a.m. - 11.00 a.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - Qualtrics - Turning Omnichannel Customer Listening Data into Action

Omnichannel CX programmes are essential for business growth, but many companies struggle to make sense of the listening data gathered from multiple places. Join our CX experts in our upcoming live webinar “Mining the gold: Turning omnichannel customer listening data into action”, where they will provide a roadmap for understanding your data landscape and how to use it effectively.

Webinar 3 p.m.

CCMA Sponsor Event

Sponsor Webinar - CallMiner - Beyond NPS - The Future of Listening to Your Customers

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Webinar 12 noon

CCMA Member Forum

CCMA Awards 2025 - Launch of Irish Customer Contact & Shared Services Awards - Tips and Advice on Submitting Entries

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Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Sponsor Event

CCMA Annual Conference 2025 - CX & EX How To Thrive in 2025

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On Line 4.30 p.m.

CCMA Member Forum

CCMA Annual General Meeting 2025

Northern Trust,

CCMA Member Forum

CCMA Members Forum - Northern Trust - Developing a Global Centre of Excellence in Regional Ireland

The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.

CCMA Sponsor Event

CCMA Breakfast Briefing with Engage Hub and HGS - Real-World CX in Action – Case Study with UK Pension Regulator

Webinar 12 noon

CCMA Member Forum

CCMA Webinar - AI burnout? Why Team Leaders matter more than ever!