Kilkea Castle, Kilkea Demesne, Castledermot, Co. Kildare, R14 XE97.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - NICE - CX Trends Shaping the Future

Staying competitive in the fast-paced CX industry can be challenging. Join us for an insightful breakfast briefing with experts from across the industry who will discuss how organisations can leverage AI to transform customer engagement. Discover how companies can effectively adopt AI, its opportunities for customer interaction, and its impact on contact centres and advisor. Learn strategies for implementing a comprehensive AI approach in CX to strengthen customer relationships. This event is a must-attend for those looking to stay ahead of the curve with the latest AI-driven trends and innovations in CX.

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Webinar 4.30 p.m.

CCMA Annual General Meeting 2024

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Clayton Hotel Leopardstown, Sandyford Business District, Central Park, Dublin 18, D18 K2PI.

CCMA Sponsor Event

CCMA Sponsor Event - Verint - The CX Automation Forum

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Webinar 1 p.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - NICE - CX Trends Shaping the Future - Join the AI Drive CX Revolution

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Bank of Ireland, Whitestown, Tallaght, Dublin 24.

CCMA Member Forum

CCMA Members Forum - Bank of Ireland - Leadership & Technology – a Human Centred Approach

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Webinar 12 Noon

CCMA Sponsor Event

Sponsor Webinar - NICE - Beyond Operational Efficiency – Transforming the Contact Centre with AI and Automated Interaction Summaries

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Gas Networks Ireland, Network Services Centre, St. Margaret's Road, Finglas, Dublin.

CCMA Member Forum

CCMA Members Forum - Gas Networks Ireland - Best CX Award Winners Showcase - To be at the heart of Ireland’s energy future

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Webinar 12 noon

CCMA Sponsor Event

CCMA Sponsor Webinar - Calabrio - Building cross-departmental relationships with WFM and QM teams

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