Webinar 3 p.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - 8x8 - The Night the Silos Disappeared: A Practical Guide to UC + CC on One Platform.

This Halloween, banish your scariest inefficiencies. Disjointed systems. Vanishing context. Hauntingly slow resolutions. When communication tools operate in silos, every customer interaction can turn into a nightmare. Join Genelle Chamberlain, IT Manager at PrimeSource and Dimora Brands, as she shares how her team broke the curse of fragmented tech by unifying communications and contact center on the 8x8 Platform for CX — creating connected, intelligent customer experiences that actually delight. 

Webinar 2.00 p.m.

CCMA Sponsor Event

Sponsor Webinar CallMiner - Mastering the Future of Proactive Customer Engagement

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Clayton Hotel Leopardstown, Sandyford Business District, Central Park, Dublin 18, D18 K2PI.

CCMA Sponsor Event

CCMA Sponsor Event - NiCE - Elevating Every Interaction: The Future of CX in Action

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Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Member Forum

CCMA Members Workshop - Career Planning for Ambitious Leaders

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Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Workshop - Unlock the Power of Customer Journey Mapping - W5

eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Sponsor Event, CCMA Member Forum

CCMA Sponsor Event - Genesys Copilot in action - the eir case study

Accenture, The Dock, 7 Hanover Quay, Dublin D02 .

CCMA Sponsor Event

CCMA Sponsor Event - Accenture - How Social Media is Evolving, and its Impact on Customer Experience

Webinar 2.00 p.m.

CCMA Member Forum

CCMA Webinar - How can AI help Smaller Customer Service Centres Redesign their operations to deliver better CX - Cormac Murphy Ennovate Consulting