Webinar 2.00 p.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - ServisBot - From Intelligent Voice Assistant’s to Copilots: Unlocking the Potential of Private Large Language Models

Join us for a webinar highlighting practical use cases of advanced AI applications powered by Generative AI and Large Language Models (LLMs). We’ll showcase real-world examples of Intelligent Voice Assistants, Realtime Transcription & Summarization, and Agent Copilots and how they are being used to streamline operations and enhance customer self-service interactions. Additionally, we’ll introduce how these applications can generate high-quality data for fine-tuning private LLMs—offering a pathway to building customized, secure AI models for sensitive use cases.

Lawlors Hotel, Naas, Co. Kildare.

CCMA Sponsor Event

CCMA Sponsor Event - NICE - The Power of Knowledge in Customer Experience

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Webinar 3 p.m.

CCMA Member Forum

CCMA Webinar - Launch of CCMA Member Survey - Valuable Benchmarking Data for your Contact Centre Operation

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Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Leadership Workshop 1 - Discovering Your Leadership Identity – Building Self-Awareness and Confidence - Dara Kiernan KPI Consulting.

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IDA HQ, Three Park Place, Hatch Street Upper, Saint Kevin's, Dublin 2, D02 FX65.

CCMA Member Forum

CCMA Members Forum - Building a Successful Inside Sales Organisation

Marlin Hotel, 11 Bow Ln E, St Stephen's Green, Dublin, D02 AY81.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Cisco - 2025 the Year AI Gets Real in the Contact Centre

Webinar 12.00 p.m.

CCMA Member Forum

CCMA Webinar - Foundations of Leadership – Discovering Your Personal Blueprint - Dara Kiernan - KPI Consulting

Webinar 3 p.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - CallMiner - Amplifying Empathy: Using AI to Humanise Customer Experience for a Diverse World