Webinar 2.00 p.m.
CCMA Sponsor Event
CCMA Sponsor Webinar - ServisBot - From Intelligent Voice Assistant’s to Copilots: Unlocking the Potential of Private Large Language Models
Join us for a webinar highlighting practical use cases of advanced AI applications powered by Generative AI and Large Language Models (LLMs). We’ll showcase real-world examples of Intelligent Voice Assistants, Realtime Transcription & Summarization, and Agent Copilots and how they are being used to streamline operations and enhance customer self-service interactions. Additionally, we’ll introduce how these applications can generate high-quality data for fine-tuning private LLMs—offering a pathway to building customized, secure AI models for sensitive use cases.
Lawlors Hotel, Naas, Co. Kildare.
CCMA Sponsor Event
CCMA Sponsor Event - NICE - The Power of Knowledge in Customer Experience
Read More
Webinar 3 p.m.
CCMA Member Forum
CCMA Webinar - Launch of CCMA Member Survey - Valuable Benchmarking Data for your Contact Centre Operation
Read More
Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.
CCMA Workshop
CCMA Leadership Workshop 1 - Discovering Your Leadership Identity – Building Self-Awareness and Confidence - Dara Kiernan KPI Consulting.
Read More
IDA HQ, Three Park Place, Hatch Street Upper, Saint Kevin's, Dublin 2, D02 FX65.
CCMA Member Forum
Marlin Hotel, 11 Bow Ln E, St Stephen's Green, Dublin, D02 AY81.
CCMA Sponsor Event
Webinar 12.00 p.m.
CCMA Member Forum
Webinar 3 p.m.
CCMA Sponsor Event