Sponsors

8x8

8x8 connects people and organisations through seamless communication on the industry's most integrated platform for Customer Experience - the 8x8® Platform for CX, combining Contact Centre, Unified Communications, and CPaaS APIs.

Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

Capita

Capita Experience is one of Europe’s leading business process outsourcing providers. We provide transformational customer experience management services that are driven by data, enabled by technology, powered by people. Blending cutting-edge AI and automation with deep operational expertise to create agile, intelligent, and customer-focused contact centre solutions. With a strong tech partner ecosystem and a legacy of delivering complex change, Capita's ability to embed innovation meaningfully, drives efficiency, growth, and customer satisfaction across more than 100 million customer interactions annually.

Five9

Now more than ever, the contact centre is the front door to the business. Founded in 2001, Five9 has been leading the cloud contact centre revolution - helping organisations transform customer service into intelligent customer engagement. Today, Five9 combines the power of human agents and AI agents working together through the Intelligent CX Platform powered by Genius AI. From AI Agents and Agent Assist to AI Summaries and AI Insights, Five9 helps organisations automate routine interactions, empower agents in real time, and deliver more personalised customer experiences at scale. With 3,000+ customers, 14 billion+ call minutes annually, 99.999% uptime, and an NPS of +85, Five9 delivers the enterprise-grade trust, innovation, and scale needed to power the future of customer experience.

TP

TP is a global leader in digital business services which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. The Group’s comprehensive, AI-powered service portfolio ranges from front office customer care to back-office functions, including operations consulting and high-value digital transformation services. It also offers a range of specialised services such as collections, interpreting and localisation, visa and consular services, and recruitment process outsourcing services.

Verint

Verint® helps the world’s most iconic brands continuously elevate customer experience (CX) and reduce operating costs. More than 10,000 organisations in 175 countries – including over 85 of the Fortune 100 companies – rely on Verint’s open customer engagement platform to harness the power of data and AI to maximise CX automation.

Zoom

Zoom’s mission is to provide the AI-first work platform for human connection. Zoom Workplace — the company’s AI-powered, open collaboration platform built for modern work — will streamline communications, increase employee engagement, optimize in-person time, improve productivity, and offer customer choice with third-party apps and integrations.