Sponsors

8x8

8x8 connects people and organisations through seamless communication on the industry's most integrated platform for Customer Experience - the 8x8® Platform for CX, combining Contact Centre, Unified Communications, and CPaaS APIs.

Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

Capita

Capita Experience is one of Europe’s leading business process outsourcing providers. We provide transformational customer experience management services that are driven by data, enabled by technology, powered by people. Blending cutting-edge AI and automation with deep operational expertise to create agile, intelligent, and customer-focused contact centre solutions. With a strong tech partner ecosystem and a legacy of delivering complex change, Capita's ability to embed innovation meaningfully, drives efficiency, growth, and customer satisfaction across more than 100 million customer interactions annually.

ellio

Curious about customers. Obsessed by experience. ellio is a new generation customer experience business. Our curiosity is our biggest asset. We believe that the best work happens when we're helping to solve the real customer experience problem. In short, business works better if we never stop asking why. As a specialist customer experience partner built on deep roots in regulated high stakes sectors we offer a higher value alternative to the traditional BPO model. We combine customer advisory and people expertise with insight and the right technology to deliver meaningful business impact. What's in it for our clients? Stronger outcomes, improved efficiency, sticker customers and more valuable relationships.

Five9

Now more than ever, the contact centre is the front door to the business. Founded in 2001, Five9 has been leading the cloud contact centre revolution - helping organisations transform customer service into intelligent customer engagement. Today, Five9 combines the power of human agents and AI agents working together through the Intelligent CX Platform powered by Genius AI. From AI Agents and Agent Assist to AI Summaries and AI Insights, Five9 helps organisations automate routine interactions, empower agents in real time, and deliver more personalised customer experiences at scale. With 3,000+ customers, 14 billion+ call minutes annually, 99.999% uptime, and an NPS of +85, Five9 delivers the enterprise-grade trust, innovation, and scale needed to power the future of customer experience.

TP

TP is a global leader in digital business services which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. The Group’s comprehensive, AI-powered service portfolio ranges from front office customer care to back-office functions, including operations consulting and high-value digital transformation services. It also offers a range of specialised services such as collections, interpreting and localisation, visa and consular services, and recruitment process outsourcing services.

TP.com

TP is a global partner that operates where people, processes, and AI meet. We are a global digital business services company with nearly five decades of experience, serving clients across five continents. We help leading brands run and transform critical customer and business operations responsibly, reliably, and at scale, always working as one seamless team across different functions.

Verint

Verint is a leader in Customer Experience (CX) Automation. We empower brands to achieve better P&L outcomes by delivering superior CX at a lower cost in any interaction, in any channel, anywhere, at any scale. The world’s most iconic brands—including more than 80 of the Fortune 100 companies—use the Verint CX Automation Platform to achieve stronger, faster AI Business Outcomes, that reduce costs and elevate CX. With Verint, organizations can leverage data and AI to meet the challenges posed by continued growth in the number of customer interactions and skyrocketing customer expectations for superior experiences. Our customers report measurable improvements to operational costs, revenue, customer churn and employee attrition.

Zoom

Zoom’s mission is to provide the AI-first work platform for human connection. Zoom Workplace — the company’s AI-powered, open collaboration platform built for modern work — will streamline communications, increase employee engagement, optimize in-person time, improve productivity, and offer customer choice with third-party apps and integrations.