Sponsors

BT

BT Ireland is one of the leading providers of IT and communications services on the island of Ireland and has extensive experience in providing world class contact centre solutions.

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CallMiner

CallMiner is the leading provider of conversation analytics to drive business improvement.

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DigitalWell

DigitalWell is a leading European provider of enterprise communications, consultancy, and technology transformation services. 

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evcoms

evcoms are award winning specialist communication, Cloud, WFO, WFM and conversational analytics experts that work with large enterprises to supply real solutions and measurable cost savings. evcoms are agile and move as fast as your business can. evcoms are one of the fastest naturally growing communication business across the UK and Ireland. evcoms understands the art and science of having the right people with the right skills available at the right time. Equipped to meet accurately forecasted volumes of work across multiple channels. Our contact centre experts can provide you with strategic technical consultancy and tailored training courses. Covering everything from workforce management platform setup and maintenance to forecasting and scheduling, quality monitoring form design, and much more. Get the expertise you and your team need to build strong customer relationships and deliver excellent results on a daily basis.

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NICE

NICE is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organisations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organisations of all sizes deliver better customer service, ensure compliance, combat fraud, and safeguard citizens. Over 25,000 organisations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.

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Odigo

Odigo provides Contact Centre as a Service (CCaaS) solutions that facilitate communication between large organisations and individuals using a global omnichannel management platform. With its innovative approach based on empathy and technology, Odigo enables brands to connect through the crucial human element of interaction, while also taking full advantage of the potential of digital. A pioneer in the customer experience (CX) market, the company caters to the needs of more than 250 large enterprise clients in over 100 countries. Find out more here https://www.odigo.com/en-gb/

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ServiceNow

ServiceNow helps you drive fierce customer loyalty with connected digital workflows which join customer service with other departments using AI and workflow to assign, manage, and resolve complex issues end-to-end.

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ServisBOT

ServisBOT was founded in Ireland in 2016 to enable contact centres and other interaction-intensive businesses to significantly enhance customer experience while improving productivity, using chatbots.

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VHI Healthcare

Since 1957 Vhi has been helping people in Ireland to access the best value, quality private healthcare through its extensive range of diverse healthcare products and services.

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