Sponsors

BT

BT Ireland is one of the leading providers of IT and communications services on the island of Ireland and has extensive experience in providing world class contact centre solutions.

DigitalWell

DigitalWell is a leading European provider of enterprise communications, consultancy, and technology transformation services.

evcoms

evcoms are award winning specialist communication, Cloud, WFO, WFM and conversational analytics experts that work with large enterprises to supply real solutions and measurable cost savings. evcoms are agile and move as fast as your business can. evcoms are one of the fastest naturally growing communication business across the UK and Ireland. evcoms understands the art and science of having the right people with the right skills available at the right time. Equipped to meet accurately forecasted volumes of work across multiple channels. Our contact centre experts can provide you with strategic technical consultancy and tailored training courses. Covering everything from workforce management platform setup and maintenance to forecasting and scheduling, quality monitoring form design, and much more. Get the expertise you and your team need to build strong customer relationships and deliver excellent results on a daily basis.

IRIS Clarity

IRIS Clarity is an AI-powered software solution that removes distracting background noise from both sides of your VoIP and customer calls, no matter where they’re taking place. IRIS Clarity also removes noise from your recordings to improve transcription accuracy and post-call analytics.

MaxContact

MaxContact is customer engagement software that goes above and beyond to build smarter customer experiences. Our platform is packed with powerful features, accessible for businesses large and small, and ensures organisations can operate compliantly. We work with our customers to create seamless customer interactions, so they can reach the right people, on the right channel, at the right time, every time. In an industry where new features and innovation happens rapidly, we know just relying on great technology doesn’t cut it. We believe that with the right people, our approach and powerful technology, we can make a difference to your business.

Odigo

Odigo provides Contact Centre as a Service (CCaaS) solutions that facilitate communication between large organisations and individuals using a global omnichannel management platform. With its innovative approach based on empathy and technology, Odigo enables brands to connect through the crucial human element of interaction, while also taking full advantage of the potential of digital. A pioneer in the customer experience (CX) market, the company caters to the needs of more than 250 large enterprise clients in over 100 countries. Find out more here https://www.odigo.com/en-gb/

ServiceNow

ServiceNow helps you drive fierce customer loyalty with connected digital workflows which join customer service with other departments using AI and workflow to assign, manage, and resolve complex issues end-to-end.

ServisBOT

ServisBOT was founded in Ireland in 2016 to enable contact centres and other interaction-intensive businesses to significantly enhance customer experience while improving productivity, using chatbots.

VHI Healthcare

Since 1957 Vhi has been helping people in Ireland to access the best value, quality private healthcare through its extensive range of diverse healthcare products and services.