Sponsors

BT

BT Ireland is one of the leading providers of IT and communications services on the island of Ireland and has extensive experience in providing world class contact centre solutions.

Read more

Connex One

The Connex One Customer Engagement Platform enables our clients to provide interactive sales support and customer service to their consumers on the channel of their choosing, whether it's the phone, email, social media, web chat or messaging apps (like WhatsApp) through a modern, cloud based, omnichannel engine, that efficiently orchestrates the handling of each conversation and the agents that respond to them.

Read more

eleven

eleven’s mission is to empower organisations to excel in customer experience, by providing unique consultancy and business transformation services, along with the best contact centre software in the market, and outstanding software engineers and business consultants to deliver technical and operational support.

Read more

Genesys

Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel.

Read more

Microsoft

Microsoft Ireland employs 2,000 people representing 72 different nationalities operating out of One Microsoft Place, the company’s campus in Leopardstown, Dublin and its Data Centre in Dublin.

Read more

Noble Systems

Noble Systems is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Business Process Management and Analytics. 

Read more

Oracle

Built around best-in-class CRM, commerce and industry solutions, Oracle offers the most complete, cloud-enabled customer experience solution in the industry, creating an environment where companies can definitively differentiate themselves across all channels, touch points, and interactions.

Read more

ServisBOT

ServisBOT was founded in Ireland in 2016 to enable contact centres and other interaction-intensive businesses to significantly enhance customer experience while improving productivity, using chatbots.

Read more

VHI Healthcare

Since 1957 Vhi has been helping people in Ireland to access the best value, quality private healthcare through its extensive range of diverse healthcare products and services.

Read more

Welltel

Transform your voice, data and infrastructure with a better, more professional service provider.

Read more