Sponsors

BT

BT Ireland is one of the leading providers of IT and communications services on the island of Ireland and has extensive experience in providing world class contact centre solutions.

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DigitalWell

DigitalWell is a leading European provider of enterprise communications, consultancy, and technology transformation services. 

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GoContact

GoContact is a native cloud Contact Centre as a Service solution, with omnichannel and artificial intelligence integrated solutions. With 10 years in the market, we are a provider of a latest generation, complete, robust and integrated Contact Center platform in Europe, Africa and Latin America.

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Jabra

At Jabra we have unique expertise through professional sound - we help contact centres of all types and sizes to reach their full potential. To aid productivity and increase customer satisfaction we have developed a range of solutions that empower agents wherever they work. Jabra professional corded and wireless headsets provide outstanding call quality, intelligence and all-day comfort, including features such as noise-cancellation, enhanced hearing protection, live agent guidance and call analytics; ideal for people who talk for a living.

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Odigo

Odigo provides Contact Centre as a Service (CCaaS) solutions that facilitate communication between large organisations and individuals using a global omnichannel management platform. With its innovative approach based on empathy and technology, Odigo enables brands to connect through the crucial human element of interaction, while also taking full advantage of the potential of digital. A pioneer in the customer experience (CX) market, the company caters to the needs of more than 250 large enterprise clients in over 100 countries. Find out more here https://www.odigo.com/en-gb/

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ServiceNow

ServiceNow helps you drive fierce customer loyalty with connected digital workflows which join customer service with other departments using AI and workflow to assign, manage, and resolve complex issues end-to-end.

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ServisBOT

ServisBOT was founded in Ireland in 2016 to enable contact centres and other interaction-intensive businesses to significantly enhance customer experience while improving productivity, using chatbots.

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VHI Healthcare

Since 1957 Vhi has been helping people in Ireland to access the best value, quality private healthcare through its extensive range of diverse healthcare products and services.

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