Sponsors

ABP Consultancy

At ABP Consultancy, we are shifting from traditional service delivery to creating solutions that bring speed, consistency, and measurable impact. Our goal is to help organisations move faster and perform better in every area of their operations. We learn from every engagement. That experience shapes our solutions, allowing us to embed innovation and best practices into everything we deliver. Each solution we build focuses on efficiency, customer experience, and sustainable performance. We help your organisation reduce friction, improve NPS, and achieve results that last.

CallMiner

CallMiner is the leading provider of conversation analytics to drive business improvement.

Concentrix

Concentrix Corporation is the global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled.

DigitalWell

DigitalWell is a leading European provider of enterprise communications, consultancy, and technology transformation services.

Enghouse

Enghouse Interactive brings more than 35 years of contact centre experience and the most comprehensive customer experience portfolio in the market. We help deliver efficient, personalised customer engagement through robust, flexible technology that evolves with your needs, supported by our ongoing commitment to innovation. Organisations worldwide trust Enghouse to connect with customers across voice, email, web chat, SMS, video and social media through a single, unified platform.

Genesys

Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel.

NiCE

NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

ServisBOT

ServisBOT was founded in Ireland in 2016 to enable contact centres and other interaction-intensive businesses to significantly enhance customer experience while improving productivity, using chatbots.

Solidroad

Solidroad was founded in Ireland to help contact centres, BPOs, and other customer-facing organisations raise the quality of every customer interaction while making their teams faster to train and easier to manage. Building on the shift toward AI-powered enablement, Solidroad provides an AI platform for training, quality assurance, and coaching that makes it easier and more affordable for businesses to onboard staff quickly and deliver consistent customer experience at scale.

VHI Healthcare

Since 1957 Vhi has been helping people in Ireland to access the best value, quality private healthcare through its extensive range of diverse healthcare products and services.