Sponsors

CallMiner

CallMiner is the leading provider of conversation analytics to drive business improvement.

DigitalWell

DigitalWell is a leading European provider of enterprise communications, consultancy, and technology transformation services.

Genesys

Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel.

Impetus

We are an international team of senior-level experts, each with decades of experience at some of the world's top companies. Every member of our team brings proven expertise and a commitment to driving impactful, affordable, and timely results that deliver value from day one. Disrupting the traditional approach of consulting organisations, our team brings immediate impact, empowering your business to move faster and further. With sharp insight and a relentless focus on what matters most, we create meaningful change and lasting success - at pace.

NICE

NICE is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organisations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organisations of all sizes deliver better customer service, ensure compliance, combat fraud, and safeguard citizens. Over 25,000 organisations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.

Qualtrics

As a leading experience management platform, Qualtrics leverages AI-driven insights to transform the customer experience, supporting contact centres and enhancing digital optimisation initiatives across all interactions—through calls, chats, surveys, employee feedback, and more. By being the system that listens to all conversational sources, Qualtrics provides a holistic view of both customers and employees.

ServisBOT

ServisBOT was founded in Ireland in 2016 to enable contact centres and other interaction-intensive businesses to significantly enhance customer experience while improving productivity, using chatbots.

Tata Communications

A part of the Tata Group, Tata Communications is a global digital ecosystem enabler powering today’s fast-growing digital economy in more than 190 countries and territories.

VHI Healthcare

Since 1957 Vhi has been helping people in Ireland to access the best value, quality private healthcare through its extensive range of diverse healthcare products and services.