Sponsors

BT

BT Ireland is one of the leading providers of IT and communications services on the island of Ireland and has extensive experience in providing world class contact centre solutions.

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eleven

eleven’s mission is to empower organisations to excel in customer experience, by providing unique consultancy and business transformation services, along with the best contact centre software in the market, and outstanding software engineers and business consultants to deliver technical and operational support.

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GoContact

GoContact is a native cloud Contact Centre as a Service solution, with omnichannel and artificial intelligence integrated solutions. With 10 years in the market, we are a provider of a latest generation, complete, robust and integrated Contact Center platform in Europe, Africa and Latin America.

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Jabra

At Jabra we have unique expertise through professional sound - we help contact centres of all types and sizes to reach their full potential. To aid productivity and increase customer satisfaction we have developed a range of solutions that empower agents wherever they work. Jabra professional corded and wireless headsets provide outstanding call quality, intelligence and all-day comfort, including features such as noise-cancellation, enhanced hearing protection, live agent guidance and call analytics; ideal for people who talk for a living.

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Microsoft

Microsoft Ireland employs 2,000 people representing 72 different nationalities operating out of One Microsoft Place, the company’s campus in Leopardstown, Dublin and its Data Centre in Dublin.

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ServiceNow

ServiceNow helps you drive fierce customer loyalty with connected digital workflows which join customer service with other departments using AI and workflow to assign, manage, and resolve complex issues end-to-end.

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ServisBOT

ServisBOT was founded in Ireland in 2016 to enable contact centres and other interaction-intensive businesses to significantly enhance customer experience while improving productivity, using chatbots.

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Talkdesk

Talkdesk® is the cloud contact centre for innovative enterprises. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of support and sales teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings.

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VHI Healthcare

Since 1957 Vhi has been helping people in Ireland to access the best value, quality private healthcare through its extensive range of diverse healthcare products and services.

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Welltel

Transform your voice, data and infrastructure with a better, more professional service provider.

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