Vacancies

Pitney Bowes - Customer Services Advocate

At Pitney Bowes, our passionate and ambitious team delivers innovations that help clients navigate the complex and always evolving world of commerce: from helping them use data to market to the best customers, to enabling the sending of parcels and packages efficiently, to securing payments through statements and invoices. In everything, we do, we deliver accuracy and precision to drive meaningful impact.

Allianz Partners - Customer Experience (CX) Project Specialist

Project Specialist within the Customer Experience Team. The role of the Project Specialist is to support on the Differentiating Service Model project, the NextGen project and drive the self-serve and CX strategy for portals development. They will also provide support across the team and provide, updates and reporting to the Ops Leadership Team and Senior Stakeholders for all Customer Excellence initiatives.

Allianz Partners - Customer Experience (CX) Technical Specialist

Technical Specialist within the Customer Experience Team.The role of the Project Specialist is to support on the design and delivery of our new Voice of the Customer management tool, Maritz CX across all of Allianz Partners Health BUs. They will also be responsible in ensuring global alignment of the VOC programme.

Allianz Partners - Workforce Management Analyst

We are looking for a Workforce Management Analyst to radically improve how we forecast and manage capacity in our Claims and Helpline departments. It will be your job to build and manage Excel based tools to improve resource planning and capacity management for the global teams. You will manage short term (hourly, daily, weekly) and long term (monthly, quarterly) capacity, working closely with our global management team.

FMI - Customer Experience (CX) Operations Lead

Delivering front-line, best-in-class customer care and support to customers, both internal and external, the Customer Experience Operations Lead is a crucial one within the team. You have a strong sense of purpose and are passionate about providing great customer service. With a strong background in customer service, particularly in a contact centre setting, you will be able to effectively communicate in both a professional and kind manner while also having a knack for listening to and comprehending the needs of customers.

Amach - Customer Communications Consultant/Copywriter

This role is a 6 month project to develop, write content and work with development to implement a Chat Bot helpdesk facility for a major International Airline group. You will help to define the messaging, flows, prioritisations and overall Chat Bot strategy to deliver a world-class Customer experience.

Irish Water - Customer Experience Specialist

The Customer Experience Specialist will report directly to the Customer Experience Manager and will be responsible for managing the day-to-day operations of the Customer Experience (CX) programme. They will support the promotion of positive Customer Experience throughout Irish Water through various channels, such as roadshows and Customer events. They will provide insights through quantitative and qualitative analysis that will help improve customer satisfaction. They will also support the Employee Engagement programme within Customer Operations, driving initiatives for improvements.