21st August, 2019

How to Translate Customer Experience Strategy into Actionable Behaviours

Customer expectations are at an all-time high. The ability to deliver these customer experiences depends on the extent to which ‘customer- centricity’ is embedded within every single person in your business. This must be part of the culture driven by the leadership team.

24th July, 2019

2019 CCMA Awards - Judges Call Listen Back Now

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24th July, 2019

It’s That Time Again: CCMA Awards 2019 Are Open for Applications

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31st May, 2019

Introducing Voice ID with Biometric Technology, a first for Ireland

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22nd May, 2019

CCMA Leadership Summit 2019 – Streamed Live

08th May, 2019

CCMA announces CX Evolution Leadership Summit 2019

06th February, 2019

Overcoming Customer Contact Barriers

25th January, 2019

The Psychology of Online Persuasion