17th September, 2019

How organisations are responding to technology disruption

As the pace and disruptive impact of new technologies increases, organisations are increasingly trying to predict what will impact their business and plan how to respond.

21st August, 2019

How to Translate Customer Experience Strategy into Actionable Behaviours

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24th July, 2019

2019 CCMA Awards - Judges Call Listen Back Now

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24th July, 2019

It’s That Time Again: CCMA Awards 2019 Are Open for Applications

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30th October, 2018

The 2018 Irish Customer Contact & Shared Services Awards Shortlist is Here

12th September, 2018

Learn How the Role of the Contact Centre is Evolving

02nd July, 2018

It’s That Time Again - CCMA Awards 2018 Are Fast Approaching

01st June, 2018

Conversational Interfaces - The Rise of The Machines