19th August, 2020

People, Spaces and Technology: Enabling Success in the Virtual Contact Centre

The methodology we have used to turn on our global virtual contact center follows the principle of: “People, Spaces and Technology”.

14th July, 2020

We are Delighted to Announce that Applications are Open for the 2020 Irish Customer Contact and Shared Services Awards

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15th May, 2020

CCMA’s Success with New Online Community Chat Initiative

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05th May, 2020

A Bit of Fun During Covid-19 - Enter the WFH Contest

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24th February, 2020

Proven strategies to manage remote teams more effectively

10th January, 2020

2020 CCMA People Leader Development Programme

06th December, 2019

CCMA Wish you Happy Christmas

14th November, 2019

2019 CCMA Awards Streamed Live

05th November, 2019

CCMA Irish Customer Contact & Shared Services Awards 2019 - Announcing the shortlist for individual Award Categories

17th September, 2019

How organisations are responding to technology disruption

21st August, 2019

How to Translate Customer Experience Strategy into Actionable Behaviours

24th July, 2019

2019 CCMA Awards - Judges Call Listen Back Now