Seasonal Greetings from the CCMA

With Christmas fast approaching we would like to wish all our members and their families the joys of the season and a happy New Year.

Customer Journey Mapping – a Powerful Tool for Building Customer Empathy.

Highlights from the 2020 Irish Customer Contact and Shared Services Awards Ceremony

2020 CCMA Ireland Awards Streamed live from Virgin Studios

11th November, 2020

CCMA Irish Customer Contact & Shared Services Awards 2020 - Announcing the Shortlist for Individual Award Categories

19th August, 2020

People, Spaces and Technology: Enabling Success in the Virtual Contact Centre

14th July, 2020

We are Delighted to Announce that Applications are Open for the 2020 Irish Customer Contact and Shared Services Awards

15th May, 2020

CCMA’s Success with New Online Community Chat Initiative

05th May, 2020

A Bit of Fun During Covid-19 - Enter the WFH Contest

24th February, 2020

Proven strategies to manage remote teams more effectively

10th January, 2020

2020 CCMA People Leader Development Programme

06th December, 2019

CCMA Wish you Happy Christmas