05th December, 2022

Highlights from the 2022 Irish Customer Contact and Shared Services Awards Ceremony

This year’s 2022 annual awards ceremony was a great comeback for the team here at the CCMA, after two years of restricted event hosting due to Covid. Over five hundred people gathered in the Aviva Stadium for the event, with many salutations given to all attendees and congratulations also to all the winners - well done to you all!

22nd November, 2022

2022 CCMA Ireland Awards Streamed live from Aviva Stadium

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16th November, 2022

CCMA Awards 2022 - Announcement of Companies Shortlisted for an Award

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24th May, 2022

The Future of the office

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01st March, 2022

A journey to greater awareness of need for Environmental, Social and Governance (ESG) & being part of the Global Drive

17th December, 2021

Seasonal Greetings from the CCMA

18th November, 2021

2021 CCMA Ireland Awards Streamed live from Aviva Stadium

18th November, 2021

CCMA Awards 2021 - Shortlisted Nominee Announcement

03rd June, 2021

Learning from Others in this Time of Change and Upheaval

15th March, 2021

Measuring and Assessing the Customer Experience - The MERLYN Way 

05th February, 2021

Why Qd Headsets Are Best for a Hybrid Contact Center Workforce

03rd December, 2020

Customer Journey Mapping – a Powerful Tool for Building Customer Empathy.