24th May, 2022

The Future of the office

The experience of the last 2 years has changed us, some will argue that we can never return to the way in which we once worked. Working from home brought many advantages but also had some challenges.

01st March, 2022

A journey to greater awareness of need for Environmental, Social and Governance (ESG) & being part of the Global Drive

Read more

17th December, 2021

Seasonal Greetings from the CCMA

Read more

18th November, 2021

2021 CCMA Ireland Awards Streamed live from Aviva Stadium

Read more

18th November, 2021

CCMA Awards 2021 - Shortlisted Nominee Announcement

03rd June, 2021

Learning from Others in this Time of Change and Upheaval

15th March, 2021

Measuring and Assessing the Customer Experience - The MERLYN Way 

05th February, 2021

Why Qd Headsets Are Best for a Hybrid Contact Center Workforce

03rd December, 2020

Customer Journey Mapping – a Powerful Tool for Building Customer Empathy.

25th November, 2020

Highlights from the 2020 Irish Customer Contact and Shared Services Awards Ceremony

17th November, 2020

2020 CCMA Ireland Awards Streamed live from Virgin Studios

11th November, 2020

CCMA Irish Customer Contact & Shared Services Awards 2020 - Announcing the Shortlist for Individual Award Categories