Blog

05th March, 2012

Measuring Customer Effort - the only true measure of Customer Loyalty?

29th February, 2012

Addressing the Skills Gap in your organisation

17th February, 2012

Learn from Xerox - International Shared Services Centre of the Year 2011

13th February, 2012

The New World of Work - A Microsoft and Plantronics Perspective

01st February, 2012

Clouds, Crowds and Autonomous Customers

27th January, 2012

February Network Forum “New World of Work”

16th January, 2012

CCMA February Network Forum - Date for your diary

22nd December, 2011

Season’s Greetings and Happy New Year to all CCMA Members!