Blog

17th September, 2019

How organisations are responding to technology disruption

As the pace and disruptive impact of new technologies increases, organisations are increasingly trying to predict what will impact their business and plan how to respond.

21st August, 2019

How to Translate Customer Experience Strategy into Actionable Behaviours

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24th July, 2019

2019 CCMA Awards - Judges Call Listen Back Now

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24th July, 2019

It’s That Time Again: CCMA Awards 2019 Are Open for Applications

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18th May, 2016

CCMA Customer Experience Leadership Summit 2016

20th April, 2016

2016 CCMA Customer Contact & Outsourcing Industry Jobs Fair Cork

20th April, 2016

What it means to be Team Leader of the Year

25th February, 2016

Contact Quality Control - Can this be delivered through coaching?