Webinar 12 noon
CCMA Sponsor Event
CCMA Sponsor Webinar - Genesys - AI has changed Customer Expectations. Now What?
AI has changed what customers expect. Now, 92% of consumers want every organisation to match the best experience they’ve ever had — anywhere. CX leaders feel the pressure: 86% expect AI is likely to be in nearly every interaction by 2029, yet adoption isn’t translating into outcomes. Join us for an insightful 45 minute webinar discussing if CX is ready for the AI Era.
Webinar 12 noon
CCMA Member Forum
CCMA Awards 2026 - Webinar - Launch of Irish Customer Contact & Shared Services Awards - Tips and Advice on Submitting Entries
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Vhi, IDA Ireland Purcellsinch Business Park, Dublin Road, Kilkenny, R95 WKK6.
CCMA Member Forum
CCMA Members Forum - Vhi - Harnessing Technology, Data & People to Deliver Exceptional Customer Experience
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The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.
CCMA Sponsor Event
CCMA Sponsor Breakfast Briefing - Zoom - From Reactive to Proactive: Reimagining Service Efficiency with AI
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Radisson Blu, Golden Lane, Dublin 8, D08 VRR.
CCMA Sponsor Event
Fallon & Byrne, 11–17 Exchequer Street, Dublin 2.
CCMA Member Forum
Webinar 9 a.m. to 11 a.m.
CCMA Sponsor Event
Accenture, The Dock, 7 Hanover Quay, Dublin D02 .
CCMA Sponsor Event