Webinar 11 a.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - NiCE - The AI Augmented Contact Centre:  Orchestrating Human and Agentic Workforces.

This webinar will unpack the operational impact of this blended workforce across key areas and help understand how contact centre operations must be cognitive of how this new blended resource will impact the operation. Topics for discussion include KPI Transformation, Planning Complexity & Demand Forecasting.

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Webinar 2.00 p.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - Concentrix - Lead the shift: Reinvent your operating model with agentic AI

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Webinar 11 a.m.

CCMA Sponsor Event

Sponsor Webinar - ABP Consultancy - From Intent to Outcome, GoFibre’s AI Customer Service Journey

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Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Verint - Knowledge Is Power: Discover How VodafoneThree Leveraged AI To Turn Knowledge Chaos Into Multi-Million Pound Savings (And Happier Customers).

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Webinar 12 noon

CCMA Member Forum

CCMA Webinar - Best Practices in Performance & Quality Management

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Clayton Hotel Leopardstown, Central Park, Sandyford Business Park, District, Co. Dublin, D18 K2P1.

CCMA Member Forum

CCMA Members Forum - Yuno Energy Group - People, Process, Performance: Our CX Journey

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IDA HQ, Three Park Place, Hatch Street Upper, Saint Kevin's, Dublin 2, D02 FX65.

CCMA Member Forum

CCMA & IDA Members Event - Bringing AI to the Customer Service Experience: Empowering Teams with Future Ready Skills.

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AIB, 10 Molesworth Street, Dublin 2, D02 R126.

CCMA Member Forum

CCMA Members Forum - AIB - Idea to Impact: Our Contact Centre Transformation - Award-Winning Technology Transformation, Unpacked.

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