Beauchamps, Sir John Rogerson's Quay, Grand Canal Dock, Dublin 2, D02 KV60.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - ellio - Customer Service Meets the EU AI Act: Innovating with Confidence

Hosted by ellio in partnership with Beauchamps, one of Ireland's top full service corporate law firms, this executive briefing will explore what the EU AI Act means in practice for Irish organisations. Drawing on real-world experience of supporting clients on their AI journeys, we'll share lessons learned, common pitfalls to avoid and the key considerations for implementing AI with confidence

Webinar 12 noon

CCMA Member Forum

CCMA Webinar - Leadership Coaching: How Can It Help You and Your Organisation?

Read More

Workhuman, 19 Beckett Way, Park West Business Park, Dublin 12, D12 H993.

CCMA Member Forum

CCMA Members Forum – Workhuman – Building a VoC Program from the Ground Up - Insight with Empathy, Influence with Integrity.

Read More

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Member Forum

CCMA Workshop - Team Coaching: How Coaching fits in the era of the New Contact Centre

Read More

On Line 4.30 p.m.

CCMA Member Forum

CCMA Ireland CLG - Annual General Meeting 2026

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Service Level Workshop - Customer Service Metrics & Benchmarking in the new world of AI

River Lee Hotel, Western Road, Cork.

CCMA Workshop

CCMA Workshop - Introduction to CX Journey Mapping

Riverlee Hotel, Cork.

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Zoom - From Attrition to Advocacy: Retaining and Growing Talent in the Contact Centre