CCMA Sponsor Event

CCMA Sponsor Webinar - AWS - The Shift from Reaction to Resolution: Learn How to Solve Customer Issues Faster with Proactive Insights

Today’s contact centres aren’t just for answering customer questions—they’re under pressure to deliver insight to the business, fast. But most teams are buried in data that shows how contacts were handled, not why they happened. Root causes stay hidden, and issues escalate before you can act. In this session, we’ll show how leading contact centres are shifting from reactive to proactive—using tools like EdgeTier.