Insights
Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.
CCMA Member Forum
CCMA Workshop - Team Coaching: How Coaching fits in the era of the New Contact Centre
The role of coaching within the contact centre continues to evolve. With hybrid working and the use of AI traditional coaching models are no longer effective. This leads us to ask - If real-time prompts are available, why coach at all?
Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.
CCMA Workshop
CCMA Service Level Workshop - Customer Service Metrics & Benchmarking in the new world of AI
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River Lee Hotel, Western Road, Cork.
CCMA Workshop
CCMA Workshop - Introduction to CX Journey Mapping
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Riverlee Hotel, Cork.
CCMA Sponsor Event
CCMA Sponsor Breakfast Briefing - Zoom - From Attrition to Advocacy: Retaining and Growing Talent in the Contact Centre
The Merrion Hotel, Upper Merrion Street, Dublin 2, Ireland. D02 KF79.
CCMA Sponsor Event
CCMA Sponsor Breakfast Briefing - 8x8 - Winning the Boardroom: Building a Business Case for CX Transformation.
Webinar 12 noon
CCMA Sponsor Event
CCMA Sponsor Webinar - Genesys - AI has changed Customer Expectations. Now What?
Webinar 12 noon
CCMA Member Forum