Insights
Webinar 4 p.m.
CCMA Sponsor Event
CCMA Sponsor Webinar - Zoom - Scaling to $5bn with AI: the SharkNinja Story
Join us for a breakdown of how SharkNinja redesigned its service operation around AI, across 4 core functions: agent productivity, customer interactions, service operations and business value, in partnership with Zoom. This session goes beyond surface-level showcases to reveal how a global consumer brand is operationalising AI at scale, from channel strategy to value measurement. Every business with a customer experience function can take learning from this deep discussion.
Bank of Ireland, Whitestown, Tallaght, Dublin 24.
CCMA Member Forum
CCMA Members Forum - Bank of Ireland - Human Values in Practice – Navigating Change, Protecting Customers.
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Webinar 11 a.m.
CCMA Sponsor Event
CCMA Sponsor Webinar - NiCE - Empowering CX: Turning Knowledge into Revenue with AI.
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The Dublin Royal Convention Centre, 1 Le Pole Square, Ship Street Great Dublin 8, D08 E6PD, Ireland.
CCMA Member Forum
CCMA Irish Customer Contact & Shared Services Awards 2025
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Radisson Blu, Golden Lane, Dublin 8, D08 VRR.
CCMA Sponsor Event
CCMA Sponsor Briefing - ABP Consultancy & IBM - Governance and Trustworthy AI – The Foundation for a Successful AI Business Strategy
Webinar 12 noon
CCMA Sponsor Event
CCMA Sponsor Webinar - Calabrio - Smarter Scheduling, Stronger Teams: How Pobal Transformed Their Workforce Operations
The Dean Hotel Dublin, 33 Harcourt St, Saint Kevin's, Dublin.
CCMA Sponsor Event
CCMA Sponsor Event - Zoom - From Firefighting to Future-Proofing: How AI is Redefining CX in Ireland
Webinar 3 p.m.
CCMA Sponsor Event