Insights
AIB, 10 Molesworth Street, Dublin 2, D02 R126.
CCMA Member Forum
CCMA Members Forum - AIB - Idea to Impact: Our Contact Centre Transformation - Award-Winning Technology Transformation, Unpacked.
Following recognition, at the 2025 CCMA Awards, for Best Use of Technology / Technology Transformation, this session hosted by AIB breaks down how foundational technology was used to redesign service at scale: always-on availability, channel flexibility across voice/web/app, faster resolution through knowledge integration, and a more sustainable operating model. Built for practical transfer — what we did, how we did it, what we’d repeat, and what we’d change.
Dublin Chamber of Commerce Office, 7 Clare Street, Dublin 2.
CCMA Sponsor Event
CCMA Sponsor Breakfast Briefing - Impetus - Every Interaction Counts: Finding Actionable Signals in a Sea of Unstructured Customer Data.
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The Ivy, Dawson Street, 13-17 Dawson St, Dublin, D02 TF98.
CCMA Sponsor Event
CCMA Sponsor Breakfast Briefing - TP - Transforming Public Sector CX: Real Lessons from High Pressure Environments, Real transformation, Real Organisations, Real Results.
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Uniquely Customer Engagement Centre, Ground floor, Building 2 (Middle Building), Finnabair Industrial Estate, Dundalk, Co. Louth, Ireland A91 HY6X.
CCMA Member Forum
CCMA Members Forum - Uniquely - Onshoring vs Offshoring – The Outsource Opportunity
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Castletroy Hotel, Limerick.
CCMA Workshop
CCMA Workshop - Unlock the Power of Customer Journey Mapping - W5
Pobal - Jervis House, Jervis St, North City, Dublin 1, D01 E3W9.
CCMA Member Forum
CCMA Members Forum Pobal - CX for All: Building Better Experiences Across Diverse Customer Communities
The Westbury Hotel, Balfe Street, Dublin 2, D02 CH66.
CCMA Sponsor Event