Sponsors

NICE

NICE is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organisations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organisations of all sizes deliver better customer service, ensure compliance, combat fraud, and safeguard citizens. Over 25,000 organisations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.

Qualtrics

As a leading experience management platform, Qualtrics leverages AI-driven insights to transform the customer experience, supporting contact centres and enhancing digital optimisation initiatives across all interactions—through calls, chats, surveys, employee feedback, and more. By being the system that listens to all conversational sources, Qualtrics provides a holistic view of both customers and employees.

ServisBOT

ServisBOT was founded in Ireland in 2016 to enable contact centres and other interaction-intensive businesses to significantly enhance customer experience while improving productivity, using chatbots.

Tata Communications

A part of the Tata Group, Tata Communications is a global digital ecosystem enabler powering today’s fast-growing digital economy in more than 190 countries and territories.

Verint

Verint® helps the world’s most iconic brands continuously elevate customer experience (CX) and reduce operating costs. More than 10,000 organisations in 175 countries – including over 85 of the Fortune 100 companies – rely on Verint’s open customer engagement platform to harness the power of data and AI to maximise CX automation.

VHI Healthcare

Since 1957 Vhi has been helping people in Ireland to access the best value, quality private healthcare through its extensive range of diverse healthcare products and services.

Workair

Workair are the market leaders in business phone systems, and we continually help both small and large companies to innovate how they interact with customers and employees. Our cloud office phone systems offer a full service solution for virtual communications. You have all the functionality of a desk phone and more –video collaboration, team chat, integrations, analytics, while having the flexibility to work from anywhere. Our extensive experience has allowed us help businesses across various industries – call centres, legal, transport, IT, professional and financial services and many more. A Workair cloud business phone system will ensure your communication needs are met across all levels of the business, while keeping costs down.