Sponsors

Impetus

We are an international team of senior-level experts, each with decades of experience at some of the world's top companies. Every member of our team brings proven expertise and a commitment to driving impactful, affordable, and timely results that deliver value from day one. Disrupting the traditional approach of consulting organisations, our team brings immediate impact, empowering your business to move faster and further. With sharp insight and a relentless focus on what matters most, we create meaningful change and lasting success - at pace.

NiCE

NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

Qualtrics

As a leading experience management platform, Qualtrics leverages AI-driven insights to transform the customer experience, supporting contact centres and enhancing digital optimisation initiatives across all interactions—through calls, chats, surveys, employee feedback, and more. By being the system that listens to all conversational sources, Qualtrics provides a holistic view of both customers and employees.

ServisBOT

ServisBOT was founded in Ireland in 2016 to enable contact centres and other interaction-intensive businesses to significantly enhance customer experience while improving productivity, using chatbots.

TP

TP is a global leader in digital business services which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. The Group’s comprehensive, AI-powered service portfolio ranges from front office customer care to back-office functions, including operations consulting and high-value digital transformation services. It also offers a range of specialised services such as collections, interpreting and localisation, visa and consular services, and recruitment process outsourcing services.

Verint

Verint® helps the world’s most iconic brands continuously elevate customer experience (CX) and reduce operating costs. More than 10,000 organisations in 175 countries – including over 85 of the Fortune 100 companies – rely on Verint’s open customer engagement platform to harness the power of data and AI to maximise CX automation.

VHI Healthcare

Since 1957 Vhi has been helping people in Ireland to access the best value, quality private healthcare through its extensive range of diverse healthcare products and services.