05th November, 2019

CCMA Irish Customer Contact & Shared Services Awards 2019 - Announcing the shortlist for individual Award Categories

CCMA announce the shortlist for the individual categories for the Irish Customer Contact & Share Services Awards.

17th September, 2019

How organisations are responding to technology disruption

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21st August, 2019

How to Translate Customer Experience Strategy into Actionable Behaviours

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24th July, 2019

2019 CCMA Awards - Judges Call Listen Back Now

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06th February, 2019

Overcoming Customer Contact Barriers

25th January, 2019

The Psychology of Online Persuasion

12th November, 2018

Highlights from the Irish Customer Contact and Shared Services Awards 2018

09th November, 2018

Countdown to 2018 Irish Customer Contact & Shared Services Awards