17th September, 2019

How organisations are responding to technology disruption

As the pace and disruptive impact of new technologies increases, organisations are increasingly trying to predict what will impact their business and plan how to respond.

21st August, 2019

How to Translate Customer Experience Strategy into Actionable Behaviours

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24th July, 2019

2019 CCMA Awards - Judges Call Listen Back Now

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24th July, 2019

It’s That Time Again: CCMA Awards 2019 Are Open for Applications

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25th January, 2019

The Psychology of Online Persuasion

12th November, 2018

Highlights from the Irish Customer Contact and Shared Services Awards 2018

09th November, 2018

Countdown to 2018 Irish Customer Contact & Shared Services Awards

08th November, 2018

2018 CCMA Awards Streamed Live