17th September, 2019

How organisations are responding to technology disruption

As the pace and disruptive impact of new technologies increases, organisations are increasingly trying to predict what will impact their business and plan how to respond.

21st August, 2019

How to Translate Customer Experience Strategy into Actionable Behaviours

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24th July, 2019

2019 CCMA Awards - Judges Call Listen Back Now

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24th July, 2019

It’s That Time Again: CCMA Awards 2019 Are Open for Applications

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23rd May, 2018

CCMA Leadership Summit 2018 - Streamed Live

01st May, 2018

CCMA CX Summit 2018 Announcement

21st February, 2018

Remote Working is Transforming the Contact Centre Industry

06th February, 2018

Welcoming our new CCMA Board in 2018