Blog

17th September, 2019

How organisations are responding to technology disruption

As the pace and disruptive impact of new technologies increases, organisations are increasingly trying to predict what will impact their business and plan how to respond.

21st August, 2019

How to Translate Customer Experience Strategy into Actionable Behaviours

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24th July, 2019

2019 CCMA Awards - Judges Call Listen Back Now

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24th July, 2019

It’s That Time Again: CCMA Awards 2019 Are Open for Applications

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03rd February, 2016

Delivering great customer experience

11th January, 2016

BT Customer Engagement 2016 in association with CCMA

23rd December, 2015

Happy Christmas to all our Members

20th November, 2015

CCMA Awards 2015 - Book of the night