Blog

14th November, 2019

2019 CCMA Awards Streamed Live

The 2019 Irish Contact Centre and Shared Services awards ceremony will be steamed live from the iconic Burlington Hotel, Dublin Ireland

05th November, 2019

CCMA Irish Customer Contact & Shared Services Awards 2019 - Announcing the shortlist for individual Award Categories

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17th September, 2019

How organisations are responding to technology disruption

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21st August, 2019

How to Translate Customer Experience Strategy into Actionable Behaviours

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20th April, 2016

What it means to be Team Leader of the Year

25th February, 2016

Contact Quality Control - Can this be delivered through coaching?

03rd February, 2016

Delivering great customer experience

11th January, 2016

BT Customer Engagement 2016 in association with CCMA