21st February, 2018

Remote Working is Transforming the Contact Centre Industry

06th February, 2018

Welcoming our new CCMA Board in 2018

25th January, 2018

BT’s Digital Customer Insights Report

21st December, 2017

Happy Christmas from CCMA

05th December, 2017

Chatbots and AI are Here to Stay

27th November, 2017

Three Tips to Help You With Cloud Migration

14th November, 2017

Highlights from the Irish Customer Contact and Shared Services Awards 2017

07th November, 2017

Countdown to 2017 Irish Customer Contact & Shared Services Awards