Sponsors

Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

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Avaya

Avaya is a global leader in digital communications software, services and devices for businesses of all sizes.

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AWS

Amazon Connect is AWS’s (Amazon Web Services) AI-powered contact centre that gives your organisation skills-based routing, task management, and unified customer profiles powered by artificial intelligence and machine learning capabilities.

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BT

BT Ireland is one of the leading providers of IT and communications services on the island of Ireland and has extensive experience in providing world class contact centre solutions.

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CallMiner

CallMiner is the leading provider of conversation analytics to drive business improvement.

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DigitalWell

DigitalWell is a leading European provider of enterprise communications, consultancy, and technology transformation services. 

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evcoms

evcoms are award winning specialist communication, Cloud, WFO, WFM and conversational analytics experts that work with large enterprises to supply real solutions and measurable cost savings. evcoms are agile and move as fast as your business can. evcoms are one of the fastest naturally growing communication business across the UK and Ireland. evcoms understands the art and science of having the right people with the right skills available at the right time. Equipped to meet accurately forecasted volumes of work across multiple channels. Our contact centre experts can provide you with strategic technical consultancy and tailored training courses. Covering everything from workforce management platform setup and maintenance to forecasting and scheduling, quality monitoring form design, and much more. Get the expertise you and your team need to build strong customer relationships and deliver excellent results on a daily basis.

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Genesys

Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel.

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HP Poly

Part of HP’s portfolio of hybrid work solutions, Poly creates premium audio and video products so you can have your best meeting -- anywhere, anytime, every time. With Poly, you'll do more than just show up, you'll stand out. For more information visit www.Poly.com.

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NICE

NICE is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organisations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organisations of all sizes deliver better customer service, ensure compliance, combat fraud, and safeguard citizens. Over 25,000 organisations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.

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Odigo

Odigo provides Contact Centre as a Service (CCaaS) solutions that facilitate communication between large organisations and individuals using a global omnichannel management platform. With its innovative approach based on empathy and technology, Odigo enables brands to connect through the crucial human element of interaction, while also taking full advantage of the potential of digital. A pioneer in the customer experience (CX) market, the company caters to the needs of more than 250 large enterprise clients in over 100 countries. Find out more here https://www.odigo.com/en-gb/

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Puzzel

Puzzel is the leading European provider of cloud contact centre solutions. Every day, more than 1,100 organisations across 40 countries use our software to deliver smart customer experiences, blending the powers of people and technology to serve customers efficiently, effectively and with empathy. The Puzzel Platform enables organisations to create rich journeys for their customers, with a mix of live and self-service experiences that give people the freedom to choose when, where and how they get help.

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ServiceNow

ServiceNow helps you drive fierce customer loyalty with connected digital workflows which join customer service with other departments using AI and workflow to assign, manage, and resolve complex issues end-to-end.

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ServisBOT

ServisBOT was founded in Ireland in 2016 to enable contact centres and other interaction-intensive businesses to significantly enhance customer experience while improving productivity, using chatbots.

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VHI Healthcare

Since 1957 Vhi has been helping people in Ireland to access the best value, quality private healthcare through its extensive range of diverse healthcare products and services.

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Workair

Workair are the market leaders in business phone systems, and we continually help both small and large companies to innovate how they interact with customers and employees. Our cloud office phone systems offer a full service solution for virtual communications. You have all the functionality of a desk phone and more –video collaboration, team chat, integrations, analytics, while having the flexibility to work from anywhere. Our extensive experience has allowed us help businesses across various industries – call centres, legal, transport, IT, professional and financial services and many more. A Workair cloud business phone system will ensure your communication needs are met across all levels of the business, while keeping costs down.

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