Latest Vacancies

Date:
19.09.2018
Customer Service Manager - Open 24 Permanent TSB

The purpose of the Customer Service Manager is to lead, manage and motivate both customer service agents and team leaders. Support the department in the achievement of all key contact centre performance metrics. Constantly seeks ways to improve efficiency and effectiveness of the service team. Deliver sales results through maximisation of the service plus agenda. Demonstrates a clear commitment to risk management and ensure the department is compliant and ethical in all we do. Be a customer advocate and ensure that all customer voice and digital service interactions result in conversations that add value by meeting both customer and business needs. Embrace new ways of doing things and support our Omni-channel approach for customers across phone, online, mobile, social media, and web-chat.

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Date:
20.08.2018
Head of Customer Service - Aryzta Food Solutions

This role will have full responsibility for the day to day management of the Customer Service Centre (Telesales). In addition, this role will have direct responsibility for supporting the Inbound & Outbound Teams in delivering the KPI’s set out by Aryzta Food Solutions.

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