17th September, 2019

How organisations are responding to technology disruption

As the pace and disruptive impact of new technologies increases, organisations are increasingly trying to predict what will impact their business and plan how to respond.

21st August, 2019

How to Translate Customer Experience Strategy into Actionable Behaviours

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24th July, 2019

2019 CCMA Awards - Judges Call Listen Back Now

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24th July, 2019

It’s That Time Again: CCMA Awards 2019 Are Open for Applications

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13th October, 2017

Drive Fast and Efficient Digital Self-Service Across Your Enterprise

25th September, 2017

Build a Contact Centre in Only 2 Weeks

12th July, 2017

Countdown to CCMA Awards 2017 - Time To Start Writing

02nd June, 2017

CCMA Leadership Summit 2017-Review