17th September, 2019

How organisations are responding to technology disruption

As the pace and disruptive impact of new technologies increases, organisations are increasingly trying to predict what will impact their business and plan how to respond.

21st August, 2019

How to Translate Customer Experience Strategy into Actionable Behaviours

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24th July, 2019

2019 CCMA Awards - Judges Call Listen Back Now

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24th July, 2019

It’s That Time Again: CCMA Awards 2019 Are Open for Applications

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21st March, 2017

The Learning & Development Pathway of an Advisor

29th January, 2017

Navigation to Digital Customer Care

23rd December, 2016

Happy Christmas

17th November, 2016

Photos from 2016 CCMA Awards