Insights

17th September, 2019

How organisations are responding to technology disruption

As the pace and disruptive impact of new technologies increases, organisations are increasingly trying to predict what will impact their business and plan how to respond.

21st August, 2019

How to Translate Customer Experience Strategy into Actionable Behaviours

Read more

24th July, 2019

2019 CCMA Awards - Judges Call Listen Back Now

Read more

24th July, 2019

It’s That Time Again: CCMA Awards 2019 Are Open for Applications

Read more

31st May, 2019

Introducing Voice ID with Biometric Technology, a first for Ireland

22nd May, 2019

CCMA Leadership Summit 2019 – Streamed Live

08th May, 2019

CCMA announces CX Evolution Leadership Summit 2019

06th February, 2019

Overcoming Customer Contact Barriers