Insights
05th February, 2021
Why Qd Headsets Are Best for a Hybrid Contact Center Workforce
With significant uncertainty about whether contact center employees will be working from an office or from home, the roles, requirements, and the right devices for customer service reps have now been reset. How do you provide consistent high-quality audio when employees are working in different settings and with different gear?
11th November, 2020
CCMA Irish Customer Contact & Shared Services Awards 2020 - Announcing the Shortlist for Individual Award Categories
19th August, 2020
People, Spaces and Technology: Enabling Success in the Virtual Contact Centre
14th July, 2020