Insights

10th November, 2025

People Promoting Excellence: The 2025 CCMA Irish Customer Contact & Shared Services Awards Shortlist

Discover the 2025 CCMA Awards shortlist honouring excellence in customer contact, shared services, and CX leadership across Ireland.

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21st November, 2024

2024 CCMA Awards Livestream

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01st November, 2024

Celebrating Excellence: The 2024 CCMA Irish Customer Contact & Shared Services Awards Shortlist

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15th August, 2024

Creating a CX Culture and Mindset

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27th February, 2024

Embracing Empathy for better outcomes

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20th December, 2023

CCMA Wishes All Members a Happy Holiday

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07th December, 2023

What can ChatGPT Really Do for your Business?

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17th November, 2023

2023 CCMA Awards Livestreamed from the RDS

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15th November, 2023

CCMA Awards 2023 - Announcement of Shortlisted Companies

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06th November, 2023

CCMA Awards 2023 - Add to Your Calendar!

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24th October, 2023

Is your organisation ready for the AI revolution?

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14th September, 2023

Using Generative AI to Improve Customer Support

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