Insights

14th November, 2019

2019 CCMA Awards Streamed Live

The 2019 Irish Contact Centre and Shared Services awards ceremony will be steamed live from the iconic Burlington Hotel, Dublin Ireland

05th November, 2019

CCMA Irish Customer Contact & Shared Services Awards 2019 - Announcing the shortlist for individual Award Categories

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17th September, 2019

How organisations are responding to technology disruption

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21st August, 2019

How to Translate Customer Experience Strategy into Actionable Behaviours

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24th July, 2019

2019 CCMA Awards - Judges Call Listen Back Now

24th July, 2019

It’s That Time Again: CCMA Awards 2019 Are Open for Applications

31st May, 2019

Introducing Voice ID with Biometric Technology, a first for Ireland

22nd May, 2019

CCMA Leadership Summit 2019 – Streamed Live