Insights

05th February, 2021

Why Qd Headsets Are Best for a Hybrid Contact Center Workforce

With significant uncertainty about whether contact center employees will be working from an office or from home, the roles, requirements, and the right devices for customer service reps have now been reset. How do you provide consistent high-quality audio when employees are working in different settings and with different gear?

22nd December, 2020

Seasonal Greetings from the CCMA

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03rd December, 2020

Customer Journey Mapping – a Powerful Tool for Building Customer Empathy.

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25th November, 2020

Highlights from the 2020 Irish Customer Contact and Shared Services Awards Ceremony

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17th November, 2020

2020 CCMA Ireland Awards Streamed live from Virgin Studios

11th November, 2020

CCMA Irish Customer Contact & Shared Services Awards 2020 - Announcing the Shortlist for Individual Award Categories

19th August, 2020

People, Spaces and Technology: Enabling Success in the Virtual Contact Centre

14th July, 2020

We are Delighted to Announce that Applications are Open for the 2020 Irish Customer Contact and Shared Services Awards

15th May, 2020

CCMA’s Success with New Online Community Chat Initiative

05th May, 2020

A Bit of Fun During Covid-19 - Enter the WFH Contest

24th February, 2020

Proven strategies to manage remote teams more effectively

10th January, 2020

2020 CCMA People Leader Development Programme