Insights

17th December, 2021

Seasonal Greetings from the CCMA

Christmas is nearly upon us and from myself all staff here at the CCMA, we would like to extend the warmest good tidings and best wishes in the New Year to all our members.

18th November, 2021

2021 CCMA Ireland Awards Streamed live from Aviva Stadium

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18th November, 2021

CCMA Awards 2021 - Shortlisted Nominee Announcement

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03rd June, 2021

Learning from Others in this Time of Change and Upheaval

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15th March, 2021

Measuring and Assessing the Customer Experience - The MERLYN Way 

05th February, 2021

Why Qd Headsets Are Best for a Hybrid Contact Center Workforce

03rd December, 2020

Customer Journey Mapping – a Powerful Tool for Building Customer Empathy.

25th November, 2020

Highlights from the 2020 Irish Customer Contact and Shared Services Awards Ceremony

17th November, 2020

2020 CCMA Ireland Awards Streamed live from Virgin Studios

11th November, 2020

CCMA Irish Customer Contact & Shared Services Awards 2020 - Announcing the Shortlist for Individual Award Categories

19th August, 2020

People, Spaces and Technology: Enabling Success in the Virtual Contact Centre

14th July, 2020

We are Delighted to Announce that Applications are Open for the 2020 Irish Customer Contact and Shared Services Awards