Insights

17th November, 2020

2020 CCMA Ireland Awards Streamed live from Virgin Studios

This year we are really excited to partner with Virgin Media studios to stream our 2020 Customer Contact and Shared Services Awards ceremony live to our members.

11th November, 2020

CCMA Irish Customer Contact & Shared Services Awards 2020 - Announcing the Shortlist for Individual Award Categories

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19th August, 2020

People, Spaces and Technology: Enabling Success in the Virtual Contact Centre

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14th July, 2020

We are Delighted to Announce that Applications are Open for the 2020 Irish Customer Contact and Shared Services Awards

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15th May, 2020

CCMA’s Success with New Online Community Chat Initiative

05th May, 2020

A Bit of Fun During Covid-19 - Enter the WFH Contest

24th February, 2020

Proven strategies to manage remote teams more effectively

10th January, 2020

2020 CCMA People Leader Development Programme

06th December, 2019

CCMA Wish you Happy Christmas

14th November, 2019

2019 CCMA Awards Streamed Live

05th November, 2019

CCMA Irish Customer Contact & Shared Services Awards 2019 - Announcing the shortlist for individual Award Categories

17th September, 2019

How organisations are responding to technology disruption