CCMA

Insights

Using Generative AI to Improve Customer Support

ServiceNow has been focused on AI for quite some time. We use our own intelligent platform across our operations every day, so generative AI is not a new concept for us. It’s an evolution of what we’ve been intentionally building for years. ServiceNow customers can put AI to work in every facet of their business to increase responsiveness and efficiency.

Engaging a Diverse Workforce across Multiple Sites

Highlights from the 2023 Annual Conference

TELUS International’s CSR Strategy - Community, Education and Sustainability

19th December, 2022

CCMA Wishes All Members a Happy Holiday

05th December, 2022

Highlights from the 2022 Irish Customer Contact and Shared Services Awards Ceremony

22nd November, 2022

2022 CCMA Ireland Awards Streamed live from Aviva Stadium

16th November, 2022

CCMA Awards 2022 - Announcement of Companies Shortlisted for an Award

24th May, 2022

The Future of the office

01st March, 2022

A journey to greater awareness of need for Environmental, Social and Governance (ESG) & being part of the Global Drive

17th December, 2021

Seasonal Greetings from the CCMA

18th November, 2021

2021 CCMA Ireland Awards Streamed live from Aviva Stadium