Presentation
CCMA Members Forum - eir’s transformation journey
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Presentation
CCMA Members Forum - eir’s transformation journey
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CCMA Sponsor Event - Verint - Experience the Difference: Harnessing AI and CX Automation for the Contact Centre of Tomorrow
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Webinar
CCMA Sponsor Webinar - evcoms - AI Unleashed: Exploring the Future with Bots.
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CCMA Members Forum - Workhuman – Improving Customer Service Quality with CallMiner
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Presentation
Sponsor Event - Workair Series with 8x8 - Unlock Value and Delight Customers: Experience the Power of Self-Service AI Automation
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CCMA Members Forum - TELUS International - Emerging Trends & Innovations: Shaping the Future of CX in Ireland
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Presentation
CCMA Sponsor Event - NICE, Microsoft and IBM - Mastering the Art of Contact Centre Talent Retention in the AI era.
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Presentation
CCMA Members Forum - Cork CX Showcase
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Presentation
CCMA Workshop - Social Housing – Developing a differentiated service that drives value for Tenants and the Board.
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Webinar
Sponsor Webinar - CallMiner - How to Balance Efficiency & Human Expertise in QA Automation
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Presentation
CCMA Members Forum - Uber - Unlocking Excellence: Charting the Course in Employee Engagement
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Webinar
CCMA Ireland CLG - Annual General Meeting 2024
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