Webinars & Presentations

CCMA Sponsor Webinar - 8x8 - The Night the Silos Disappeared: A Practical Guide to UC + CC on One Platform.

Read More

Sponsor Webinar CallMiner - Mastering the Future of Proactive Customer Engagement

Read More

CCMA Sponsor Event - NiCE - Elevating Every Interaction: The Future of CX in Action

Read More

CCMA Members Workshop - Career Planning for Ambitious Leaders

Read More

CCMA Workshop - Unlock the Power of Customer Journey Mapping - W5

Read More

CCMA Sponsor Event - Genesys Copilot in action - the eir case study

Read More

CCMA Sponsor Event - Accenture - How Social Media is Evolving, and its Impact on Customer Experience

View Presentation

CCMA Webinar - How can AI help Smaller Customer Service Centres Redesign their operations to deliver better CX - Cormac Murphy Ennovate Consulting

Read More

CCMA Members Workshop - Elevate Your Impact with Your Personal Brand

Read More

CCMA Webinar - Imagination over Investment: How to do more with less in Your Contact Centre - Dara Kiernan KPI Consulting

Read More

CCMA Sponsor Webinar - AWS - The Shift from Reaction to Resolution: Learn How to Solve Customer Issues Faster with Proactive Insights

Read More

CCMA Sponsor Breakfast Briefing - 8x8 - CX Without Limits: Breaking Down Barriers to Elevate Every Experience

Read More