Webinars & Presentations

CCMA Sponsor Webinar - AWS - The Shift from Reaction to Resolution: Learn How to Solve Customer Issues Faster with Proactive Insights

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CCMA Sponsor Breakfast Briefing - 8x8 - CX Without Limits: Breaking Down Barriers to Elevate Every Experience

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CCMA Sponsor Webinar - CallMiner - Transforming Engagement with Proactive Insights: The Checkatrade Story

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CCMA Sponsor Webinar - 8x8 - From Overwhelmed to Empowered - Why AI-driven Agent Assist is every contact centre’s secret weapon.

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CCMA Sponsor Webinar - Qualtrics - Turning Omnichannel Customer Listening Data into Action

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Sponsor Webinar - CallMiner - Beyond NPS - The Future of Listening to Your Customers

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CCMA Awards 2025 - Launch of Irish Customer Contact & Shared Services Awards - Tips and Advice on Submitting Entries

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CCMA Annual Conference 2025 - CX & EX How To Thrive in 2025

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CCMA Annual General Meeting 2025

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CCMA Members Forum - Northern Trust - Developing a Global Centre of Excellence in Regional Ireland

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CCMA Breakfast Briefing with Engage Hub and HGS - Real-World CX in Action – Case Study with UK Pension Regulator

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CCMA Webinar - AI burnout? Why Team Leaders matter more than ever!

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