Webinars & Presentations

CCMA Sponsor Event - NiCE - Elevating Every Interaction: The Future of CX in Action

Presentation

CCMA Sponsor Event - NiCE - Elevating Every Interaction: The Future of CX in Action

CCMA Members Workshop - Career Planning for Ambitious Leaders

Presentation

CCMA Members Workshop - Career Planning for Ambitious Leaders

CCMA Workshop - Unlock the Power of Customer Journey Mapping - W5

Presentation

CCMA Workshop - Unlock the Power of Customer Journey Mapping - W5

CCMA Sponsor Event - Genesys Copilot in action - the eir case study

Presentation

CCMA Sponsor Event - Genesys Copilot in action - the eir case study

CCMA Sponsor Event - Accenture - How Social Media is Evolving, and its Impact on Customer Experience

Presentation

CCMA Sponsor Event - Accenture - How Social Media is Evolving, and its Impact on Customer Experience

CCMA Webinar - How can AI help Smaller Customer Service Centres Redesign their operations to deliver better CX  - Cormac Murphy Ennovate Consulting

Webinar

CCMA Webinar - How can AI help Smaller Customer Service Centres Redesign their operations to deliver better CX - Cormac Murphy Ennovate Consulting

CCMA Members Workshop - Elevate Your Impact with Your Personal Brand

Presentation

CCMA Members Workshop - Elevate Your Impact with Your Personal Brand

CCMA Webinar - Imagination over Investment: How to do more with less in Your Contact Centre - Dara Kiernan KPI Consulting

Webinar

CCMA Webinar - Imagination over Investment: How to do more with less in Your Contact Centre - Dara Kiernan KPI Consulting

CCMA Sponsor Webinar - AWS - The Shift from Reaction to Resolution: Learn How to Solve Customer Issues Faster with Proactive Insights

Webinar

CCMA Sponsor Webinar - AWS - The Shift from Reaction to Resolution: Learn How to Solve Customer Issues Faster with Proactive Insights

CCMA Sponsor Breakfast Briefing - 8x8 - CX Without Limits: Breaking Down Barriers to Elevate Every Experience

Presentation

CCMA Sponsor Breakfast Briefing - 8x8 - CX Without Limits: Breaking Down Barriers to Elevate Every Experience

CCMA Sponsor Webinar - CallMiner - Transforming Engagement with Proactive Insights: The Checkatrade Story

Webinar

CCMA Sponsor Webinar - CallMiner - Transforming Engagement with Proactive Insights: The Checkatrade Story

CCMA Sponsor Webinar - 8x8 - From Overwhelmed to Empowered - Why AI-driven Agent Assist is every contact centre’s secret weapon.

Webinar

CCMA Sponsor Webinar - 8x8 - From Overwhelmed to Empowered - Why AI-driven Agent Assist is every contact centre’s secret weapon.