Presentation
CCMA & IDA Members Event - Bringing AI to the Customer Service Experience: Empowering Teams with Future Ready Skills.
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Webinars & Presentations
Presentation
CCMA Members Forum - AIB - Idea to Impact: Our Contact Centre Transformation - Award-Winning Technology Transformation, Unpacked.
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Presentation
CCMA Sponsor Breakfast Briefing - Impetus - Every Interaction Counts: Finding Actionable Signals in a Sea of Unstructured Customer Data.
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Presentation
CCMA Sponsor Breakfast Briefing - TP - Transforming Public Sector CX: Real Lessons from High Pressure Environments, Real transformation, Real Organisations, Real Results.
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Presentation
CCMA Members Forum - Uniquely - Onshoring vs Offshoring – The Outsource Opportunity
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Presentation
CCMA Workshop - Unlock the Power of Customer Journey Mapping - W5
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Webinar
CCMA Webinar - Clearing The Backlog - How AI Can Help!
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Presentation
CCMA Members Forum Pobal - CX for All: Building Better Experiences Across Diverse Customer Communities
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Presentation
CCMA Sponsor Breakfast Briefing - 8x8 - Trust Without Trade-offs: Rethinking CX and Compliance in a Digital-First World
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Webinar
CCMA Webinar - Team Dynamics - Kick Start the New Year with a fresh look at Trust!
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Webinar
CCMA Sponsor Webinar - Zoom - Scaling to $5bn with AI: the SharkNinja Story
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Presentation
CCMA Members Forum - Bank of Ireland - Human Values in Practice – Navigating Change, Protecting Customers.
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