Webinars & Presentations

CCMA Sponsor Event - Accenture - From Customer Experience (CX) to the Business of Experience (BX) - It’s Time to Reimagine Business Through the Lens of Experience

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CCMA Sponsor Event - Talkdesk - The Future of AI in the Contact Centre:

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CCMA Sponsor Webinar - Jabra - How to provide great Customer Experiences using data

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CCMA Launch of Members Benchmarking Report 2021

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CCMA Sponsor Event - Talkdesk - How AI is Delivering a New Generation of CX Analytics

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CCMA Irish Customer Contact & Shared Services Awards 2021 - Judges Call

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CCMA Sponsor Webinar - ServisBot - From On Boarding to HR to Help Desk: How AI Bots Reduce Friction, Increase Productivity and Improve Employee Satisfaction

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CCMA Sponsor Webinar - Talkdesk - Customer Service Agents; AI’s Greatest Strength

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CCMA & IDA Members Forum - Transforming Together - Upskilling your Workforce for the Digital Era – Case Study Dell Technologies and Neueda

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CCMA Sponsor Event - Talkdesk - Opentalk 2021 - 2 day virtual conference - 15th & 16th June

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CCMA Sponsor Event - Talkdesk - Opentalk 2021 - 2 day virtual conference - 15th & 16th June

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CCMA Sponsor Webinar - Avaya - Life & Work Beyond 2020: The Change Makers

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