Webinars & Presentations

CCMA Sponsor Webinar - Calabrio - Building cross-departmental relationships with WFM and QM teams

Webinar

CCMA Sponsor Webinar - Calabrio - Building cross-departmental relationships with WFM and QM teams

CCMA Irish Customer Contact & Shared Services Awards 2024 - Judges Call

Webinar

CCMA Irish Customer Contact & Shared Services Awards 2024 - Judges Call

CCMA Members Forum - Vhi Healthcare - The Elevated Experience - How to advance your CX & your Team at the Same Time.

Presentation

CCMA Members Forum - Vhi Healthcare - The Elevated Experience - How to advance your CX & your Team at the Same Time.

CCMA Sponsor Event - Accenture - Understanding the Customer Imperative

Presentation

CCMA Sponsor Event - Accenture - Understanding the Customer Imperative

CCMA Sponsor Webinar - Verint - Transforming CX: Harness Automation & AI for Proven ROI and Operational Excellence

Webinar

CCMA Sponsor Webinar - Verint - Transforming CX: Harness Automation & AI for Proven ROI and Operational Excellence

CCMA Members Forum - ptsb - Delivering on our CX Ambition

Presentation

CCMA Members Forum - ptsb - Delivering on our CX Ambition

CCMA Members Forum - Uniquely - Leading the way in Customer Engagement

Presentation

CCMA Members Forum - Uniquely - Leading the way in Customer Engagement

CCMA Annual Industry Conference - CX 2024 - A Roadmap for Digital Customer Experience & Employee Engagement Innovation

Presentation

CCMA Annual Industry Conference - CX 2024 - A Roadmap for Digital Customer Experience & Employee Engagement Innovation

CCMA Sponsor Event - Genesys, TTEC Digital & Vodafone - Elevate Your CX: Fulfilling Promises Through Advanced Digital Solutions

Presentation

CCMA Sponsor Event - Genesys, TTEC Digital & Vodafone - Elevate Your CX: Fulfilling Promises Through Advanced Digital Solutions

CCMA Members Forum hosted by Google - Embracing Empathy for a better Customer Experience

Presentation

CCMA Members Forum hosted by Google - Embracing Empathy for a better Customer Experience

CCMA Members Forum - eir’s transformation journey

Presentation

CCMA Members Forum - eir’s transformation journey

CCMA Sponsor Event - Verint - Experience the Difference: Harnessing AI and CX Automation for the Contact Centre of Tomorrow

Presentation

CCMA Sponsor Event - Verint - Experience the Difference: Harnessing AI and CX Automation for the Contact Centre of Tomorrow