Webinars & Presentations

CCMA Workshop - Team Coaching: How Coaching fits in the era of the New Contact Centre

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CCMA Ireland CLG - Annual General Meeting 2026

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CCMA Service Level Workshop - Customer Service Metrics & Benchmarking in the new world of AI

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CCMA Workshop - Introduction to CX Journey Mapping

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CCMA Sponsor Breakfast Briefing - Zoom - From Attrition to Advocacy: Retaining and Growing Talent in the Contact Centre

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CCMA Sponsor Breakfast Briefing - 8x8 - Winning the Boardroom: Building a Business Case for CX Transformation.

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CCMA Sponsor Webinar - Genesys - AI has changed Customer Expectations. Now What?

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CCMA Awards 2026 - Webinar - Launch of Irish Customer Contact & Shared Services Awards - Tips and Advice on Submitting Entries

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CCMA Members Forum - Vhi - Harnessing Technology, Data & People to Deliver Exceptional Customer Experience

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CCMA Sponsor Breakfast Briefing - Zoom - From Reactive to Proactive: Reimagining Service Efficiency with AI

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CCMA Annual Conference - CX 2026 - Start, Stop, Continue!

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CCMA Members Forum - FMI & Electric Ireland - Unlocking Value Through Shared Leadership

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