Presentation
CCMA Members Forum - Uisce Éireann & Capita - Customer Experience: The age of the Augmented Agent. Still human, but better.
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Webinars & Presentations
Presentation
CCMA Irish Customer Contact & Shared Services Awards Ceremony 2023
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Presentation
CCMA Members Forum - Exploring Innovation at Indeed - Transforming the Hiring Landscape for Jobseekers and Employers
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Presentation
W5 & Three Ireland - Navigating the Customer Journey: A Hands-On Learning Event
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Presentation
CCMA Members Forum New Ireland Assurance - Creating Effortless Experiences for Customers & Colleagues
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Presentation
CCMA Sponsor Breakfast Briefing - Avaya - “Sprint” to a competitive CX differentiation with an Agile strategy
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Webinar
CCMA Sponsor Event - Genesys - AI Driven CX – On the Road - The Power and Possibility of AI in CX
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Presentation
CCMA Sponsor Event - Workair Series - Conversational AI: How self-service environments can optimise customer engagement, drive business efficiency and deliver exceptional customer experience.
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Webinar
CCMA Sponsor Webinar - MaxContact - The AI Butterfly Effect: It’s Impact on CX and EX.
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Presentation
CCMA Members Forum - RelateCare - Growth and Consolidation in a world where Hybrid and Remote work is now the New Norm
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Presentation
CCMA Sponsor Event - evcoms - AI in Customer Service: The Rewards, and the Pains to Avoid.
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Webinar
CCMA Member Survey 2023 - Launch of Members Report
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