Webinars & Presentations

CCMA Sponsor Webinar - ServisBot - From Intelligent Voice Assistant’s to Copilots: Unlocking the Potential of Private Large Language Models

Webinar

CCMA Sponsor Webinar - ServisBot - From Intelligent Voice Assistant’s to Copilots: Unlocking the Potential of Private Large Language Models

CCMA Sponsor Event - NICE - The Power of Knowledge in Customer Experience

Presentation

CCMA Sponsor Event - NICE - The Power of Knowledge in Customer Experience

CCMA Webinar - Launch of CCMA Member Survey - Valuable Benchmarking Data for your Contact Centre Operation

Webinar

CCMA Webinar - Launch of CCMA Member Survey - Valuable Benchmarking Data for your Contact Centre Operation

CCMA Leadership Workshop 1 - Discovering Your Leadership Identity – Building Self-Awareness and Confidence - Dara Kiernan KPI Consulting.

Presentation

CCMA Leadership Workshop 1 - Discovering Your Leadership Identity – Building Self-Awareness and Confidence - Dara Kiernan KPI Consulting.

CCMA Members Forum - Building a Successful Inside Sales Organisation

Presentation

CCMA Members Forum - Building a Successful Inside Sales Organisation

CCMA Sponsor Breakfast Briefing - Cisco - 2025 the Year AI Gets Real in the Contact Centre

Presentation

CCMA Sponsor Breakfast Briefing - Cisco - 2025 the Year AI Gets Real in the Contact Centre

CCMA Webinar - Foundations of Leadership – Discovering Your Personal Blueprint - Dara Kiernan - KPI Consulting

Webinar

CCMA Webinar - Foundations of Leadership – Discovering Your Personal Blueprint - Dara Kiernan - KPI Consulting

CCMA Sponsor Webinar - CallMiner - Amplifying Empathy: Using AI to Humanise Customer Experience for a Diverse World

Webinar

CCMA Sponsor Webinar - CallMiner - Amplifying Empathy: Using AI to Humanise Customer Experience for a Diverse World

Sponsor Breakfast Briefing - DigitalWell - CX Transformation: Laying the Foundations for Success

Presentation

Sponsor Breakfast Briefing - DigitalWell - CX Transformation: Laying the Foundations for Success

CCMA Irish Customer Contact & Shared Services Awards 2024

Presentation

CCMA Irish Customer Contact & Shared Services Awards 2024

CCMA Sponsor Webinar - NICE - Exploring how your business can leverage data-driven insights to enhance CX and operational performance.

Webinar

CCMA Sponsor Webinar - NICE - Exploring how your business can leverage data-driven insights to enhance CX and operational performance.

CCMA Members Forum - Menopause at Work - Insights & Learnings

Presentation

CCMA Members Forum - Menopause at Work - Insights & Learnings