Webinars & Presentations

CCMA Sponsor Webinar - Qualtrics - Turning Omnichannel Customer Listening Data into Action

Webinar

CCMA Sponsor Webinar - Qualtrics - Turning Omnichannel Customer Listening Data into Action

Sponsor Webinar - CallMiner - Beyond NPS - The Future of Listening to Your Customers

Webinar

Sponsor Webinar - CallMiner - Beyond NPS - The Future of Listening to Your Customers

CCMA Awards 2025 - Launch of Irish Customer Contact & Shared Services Awards - Tips and Advice on Submitting Entries

Webinar

CCMA Awards 2025 - Launch of Irish Customer Contact & Shared Services Awards - Tips and Advice on Submitting Entries

CCMA Annual Conference 2025 - CX & EX How To Thrive in 2025

Presentation

CCMA Annual Conference 2025 - CX & EX How To Thrive in 2025

CCMA Annual General Meeting 2025

Webinar

CCMA Annual General Meeting 2025

CCMA Members Forum - Northern Trust - Developing a Global Centre of Excellence in Regional Ireland

Presentation

CCMA Members Forum - Northern Trust - Developing a Global Centre of Excellence in Regional Ireland

CCMA Breakfast Briefing with Engage Hub and HGS - Real-World CX in Action – Case Study with UK Pension Regulator

Presentation

CCMA Breakfast Briefing with Engage Hub and HGS - Real-World CX in Action – Case Study with UK Pension Regulator

CCMA Webinar - AI burnout? Why Team Leaders matter more than ever!

Webinar

CCMA Webinar - AI burnout? Why Team Leaders matter more than ever!

Sponsor Webinar - AWS - How Amazon.com Delivers Customer-Obsessed Service with Amazon Connect & Generative AI

Webinar

Sponsor Webinar - AWS - How Amazon.com Delivers Customer-Obsessed Service with Amazon Connect & Generative AI

Sponsor Webinar - Digital Transformation: Achieving 90% Online Services by 2030.

Presentation

Sponsor Webinar - Digital Transformation: Achieving 90% Online Services by 2030.

CCMA Sponsor Breakfast Briefing - Qualtrics - Exploring Omnichannel Successes in the Contact Centre with Qualtrics and Lloyds Banking Group. 

Presentation

CCMA Sponsor Breakfast Briefing - Qualtrics - Exploring Omnichannel Successes in the Contact Centre with Qualtrics and Lloyds Banking Group. 

CCMA Leadership Workshop 3 - Sustaining Growth – Leading with Confidence and Building Strategic Relationships - Dara Kiernan KPI Consulting.

Presentation

CCMA Leadership Workshop 3 - Sustaining Growth – Leading with Confidence and Building Strategic Relationships - Dara Kiernan KPI Consulting.