
Webinar
CCMA Sponsor Webinar - ServisBot - From Intelligent Voice Assistant’s to Copilots: Unlocking the Potential of Private Large Language Models
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Webinar
CCMA Sponsor Webinar - ServisBot - From Intelligent Voice Assistant’s to Copilots: Unlocking the Potential of Private Large Language Models
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Presentation
CCMA Sponsor Event - NICE - The Power of Knowledge in Customer Experience
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Webinar
CCMA Webinar - Launch of CCMA Member Survey - Valuable Benchmarking Data for your Contact Centre Operation
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Presentation
CCMA Leadership Workshop 1 - Discovering Your Leadership Identity – Building Self-Awareness and Confidence - Dara Kiernan KPI Consulting.
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Presentation
CCMA Members Forum - Building a Successful Inside Sales Organisation
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Presentation
CCMA Sponsor Breakfast Briefing - Cisco - 2025 the Year AI Gets Real in the Contact Centre
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Webinar
CCMA Webinar - Foundations of Leadership – Discovering Your Personal Blueprint - Dara Kiernan - KPI Consulting
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Webinar
CCMA Sponsor Webinar - CallMiner - Amplifying Empathy: Using AI to Humanise Customer Experience for a Diverse World
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Presentation
Sponsor Breakfast Briefing - DigitalWell - CX Transformation: Laying the Foundations for Success
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Presentation
CCMA Irish Customer Contact & Shared Services Awards 2024
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Webinar
CCMA Sponsor Webinar - NICE - Exploring how your business can leverage data-driven insights to enhance CX and operational performance.
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Presentation
CCMA Members Forum - Menopause at Work - Insights & Learnings
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