Presentation
CCMA Workshop - Unlock the Power of Customer Journey Mapping - W5
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Webinars & Presentations
Webinar
CCMA Webinar - Clearing The Backlog - How AI Can Help!
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Presentation
CCMA Members Forum Pobal - CX for All: Building Better Experiences Across Diverse Customer Communities
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Presentation
CCMA Sponsor Breakfast Briefing - 8x8 - Trust Without Trade-offs: Rethinking CX and Compliance in a Digital-First World
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Webinar
CCMA Webinar - Team Dynamics - Kick Start the New Year with a fresh look at Trust!
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Webinar
CCMA Sponsor Webinar - Zoom - Scaling to $5bn with AI: the SharkNinja Story
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Presentation
CCMA Members Forum - Bank of Ireland - Human Values in Practice – Navigating Change, Protecting Customers.
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Webinar
CCMA Sponsor Webinar - NiCE - Empowering CX: Turning Knowledge into Revenue with AI.
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Presentation
CCMA Irish Customer Contact & Shared Services Awards 2025
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Presentation
CCMA Sponsor Briefing - ABP Consultancy & IBM - Governance and Trustworthy AI – The Foundation for a Successful AI Business Strategy
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Webinar
CCMA Sponsor Webinar - Calabrio - Smarter Scheduling, Stronger Teams: How Pobal Transformed Their Workforce Operations
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Presentation
CCMA Sponsor Event - Zoom - From Firefighting to Future-Proofing: How AI is Redefining CX in Ireland
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