Webinars & Presentations

CCMA Sponsor Event - NiCE - Elevating Every Interaction: The Future of CX in Action

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CCMA Members Workshop - Career Planning for Ambitious Leaders

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CCMA Workshop - Unlock the Power of Customer Journey Mapping - W5

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CCMA Sponsor Event - Genesys Copilot in action - the eir case study

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CCMA Sponsor Event - Accenture - How Social Media is Evolving, and its Impact on Customer Experience

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CCMA Webinar - How can AI help Smaller Customer Service Centres Redesign their operations to deliver better CX - Cormac Murphy Ennovate Consulting

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CCMA Members Workshop - Elevate Your Impact with Your Personal Brand

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CCMA Webinar - Imagination over Investment: How to do more with less in Your Contact Centre - Dara Kiernan KPI Consulting

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CCMA Sponsor Webinar - AWS - The Shift from Reaction to Resolution: Learn How to Solve Customer Issues Faster with Proactive Insights

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CCMA Sponsor Breakfast Briefing - 8x8 - CX Without Limits: Breaking Down Barriers to Elevate Every Experience

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CCMA Sponsor Webinar - CallMiner - Transforming Engagement with Proactive Insights: The Checkatrade Story

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CCMA Sponsor Webinar - 8x8 - From Overwhelmed to Empowered - Why AI-driven Agent Assist is every contact centre’s secret weapon.

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