Webinars & Presentations

CCMA Annual General Meeting 2025

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CCMA Members Forum - Northern Trust - Developing a Global Centre of Excellence in Regional Ireland

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CCMA Breakfast Briefing with Engage Hub and HGS - Real-World CX in Action – Case Study with UK Pension Regulator

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CCMA Webinar - AI burnout? Why Team Leaders matter more than ever!

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Sponsor Webinar - AWS - How Amazon.com Delivers Customer-Obsessed Service with Amazon Connect & Generative AI

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Sponsor Webinar - Digital Transformation: Achieving 90% Online Services by 2030.

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CCMA Sponsor Breakfast Briefing - Qualtrics - Exploring Omnichannel Successes in the Contact Centre with Qualtrics and Lloyds Banking Group. 

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CCMA Leadership Workshop 3 - Sustaining Growth – Leading with Confidence and Building Strategic Relationships - Dara Kiernan KPI Consulting.

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Sponsor Event - DigitalWell - Women’s Aid & DigitalWell Special Session

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CCMA Members Forum - Virgin Media - Transforming Customer Experience and Operational Efficiency: How Virgin Media Leverage Case Management

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Sponsor Breakfast Briefing - ServisBot - Customer Service, Reinvented: How Generative AI Assistants & Copilots Are Changing the Game - Explore Lessons from AIB’s Contact Centre Transformation

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CCMA Sponsor Breakfast Briefing - Impetus - Living With AI - How to Perform while You Transform

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