Webinars & Presentations

Sponsor Webinar - ABP Consultancy - From Intent to Outcome, GoFibre’s AI Customer Service Journey

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CCMA Sponsor Breakfast Briefing - Verint - Knowledge Is Power: Discover How VodafoneThree Leveraged AI To Turn Knowledge Chaos Into Multi-Million Pound Savings (And Happier Customers).

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CCMA Webinar - Best Practices in Performance & Quality Management

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CCMA Members Forum - Yuno Energy Group - People, Process, Performance: Our CX Journey

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CCMA & IDA Members Event - Bringing AI to the Customer Service Experience: Empowering Teams with Future Ready Skills.

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CCMA Members Forum - AIB - Idea to Impact: Our Contact Centre Transformation - Award-Winning Technology Transformation, Unpacked.

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CCMA Sponsor Breakfast Briefing - Impetus - Every Interaction Counts: Finding Actionable Signals in a Sea of Unstructured Customer Data.

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CCMA Sponsor Breakfast Briefing - TP - Transforming Public Sector CX: Real Lessons from High Pressure Environments, Real transformation, Real Organisations, Real Results.

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CCMA Members Forum - Uniquely - Onshoring vs Offshoring – The Outsource Opportunity

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CCMA Workshop - Unlock the Power of Customer Journey Mapping - W5

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CCMA Webinar - Clearing The Backlog - How AI Can Help!

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CCMA Members Forum Pobal - CX for All: Building Better Experiences Across Diverse Customer Communities

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