Presentation
CCMA Irish Customer Contact & Shared Services Awards 2025
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Webinars & Presentations
Presentation
CCMA Sponsor Briefing - ABP Consultancy & IBM - Governance and Trustworthy AI – The Foundation for a Successful AI Business Strategy
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Webinar
CCMA Sponsor Webinar - Calabrio - Smarter Scheduling, Stronger Teams: How Pobal Transformed Their Workforce Operations
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Presentation
CCMA Sponsor Event - Zoom - From Firefighting to Future-Proofing: How AI is Redefining CX in Ireland
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Webinar
CCMA Sponsor Webinar - 8x8 - The Night the Silos Disappeared: A Practical Guide to UC + CC on One Platform.
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Webinar
Sponsor Webinar CallMiner - Mastering the Future of Proactive Customer Engagement
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Presentation
CCMA Sponsor Event - NiCE - Elevating Every Interaction: The Future of CX in Action
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Presentation
CCMA Members Workshop - Career Planning for Ambitious Leaders
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Presentation
CCMA Workshop - Unlock the Power of Customer Journey Mapping - W5
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Presentation
CCMA Sponsor Event - Genesys Copilot in action - the eir case study
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Presentation
CCMA Sponsor Event - Accenture - How Social Media is Evolving, and its Impact on Customer Experience
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Webinar
CCMA Webinar - How can AI help Smaller Customer Service Centres Redesign their operations to deliver better CX - Cormac Murphy Ennovate Consulting
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