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Corporate Members

Member Events

14th October, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Member Forum

CCMA Members Workshop - Career Planning for Ambitious Leaders

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15th October, 2025

Clayton Hotel Leopardstown, Sandyford Business District, Central Park, Dublin 18, D18 K2PI.

CCMA Sponsor Event

CCMA Sponsor Event - NiCE - Elevating Every Interaction: The Future of CX in…

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16th October, 2025

Fexco RDI Hub, Killarney Road, Killorglin, Kerry V93 KP68.

CCMA Member Forum

CCMA Members Forum - The Power of Partnership: Fexco & SEAI’s Journey from…

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23rd October, 2025

Webinar 2.00 p.m.

CCMA Sponsor Event

Sponsor Webinar CallMiner - Mastering the Future of Proactive Customer…

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06th November, 2025

The Dean Hotel Dublin, 33 Harcourt St, Saint Kevin's, Dublin.

CCMA Sponsor Event

CCMA Sponsor Event - Zoom - From Firefighting to Future-Proofing: How AI is…

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Industry Insights

Benchmarking

CCMA Ireland - Perceptions of Customer Service in Ireland & Channel Preferences May 2024

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Benchmarking

CCMA Benchmarking Study - Members Survey - 2023

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Benchmarking

CCMA Member Benchmarking Study 2022

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Benchmarking

CCMA Benchmarking Study 2021

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Sponsors

Become a Sponsor View all

CCMA provides a forum for CX organisations to network and learn from each other. Digital disruption continues to transform the role of customer contact centres, impacting on skills and technology required, CCMA is here to support our members in this journey.

Dorothy O’Byrne, Managing Director CCMA.

Why Join CCMA

Promoting collaboration, shared learning and best practice for CX organisations in Ireland. We achieve this through:

  • Showcasing Best Practice
  • Collaboration & Networking Events
  • Industry Awards
  • Shared Learning and Development and Specialist Workshops
  • Industry Special Interest and User Groups
  • Facilitation of Organisation Collaboration & Partnerships
  • Industry Insights & Benchmarking
  • Executive Exchange
Become A Member View Benefits

Become a Sponsor

Companies who provide services to the customer contact industry can become sponsors of the association. Working in partnership with the CCMA the benefits of sponsorship include:

  • Raise profile of sponsor within the Contact Centre Industry in Ireland
  • Sponsors can host forums and workshops for CCMA members
  • Attendance at CCMA member events
  • Access to specific industry research reports
Learn More Hear from our partners
  • Genesys

    Genesys

  • Workair

    Workair

  • DigitalWell

    DigitalWell

  • ServisBOT

    ServisBOT

  • VHI Healthcare

    VHI Healthcare

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Awards

Awards

Hear from CCMA members about the benefits of entering the CCMA Annual Awards.

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