03rd June, 2021

Learning from Others in this Time of Change and Upheaval

15th March, 2021

Measuring and Assessing the Customer Experience - The MERLYN Way 

05th February, 2021

Why Qd Headsets Are Best for a Hybrid Contact Center Workforce

03rd December, 2020

Customer Journey Mapping – a Powerful Tool for Building Customer Empathy.

25th November, 2020

Highlights from the 2020 Irish Customer Contact and Shared Services Awards Ceremony

17th November, 2020

2020 CCMA Ireland Awards Streamed live from Virgin Studios

11th November, 2020

CCMA Irish Customer Contact & Shared Services Awards 2020 - Announcing the Shortlist for Individual Award Categories

19th August, 2020

People, Spaces and Technology: Enabling Success in the Virtual Contact Centre