Blog

05th November, 2019

CCMA Irish Customer Contact & Shared Services Awards 2019 - Announcing the shortlist for individual Award Categories

CCMA announce the shortlist for the individual categories for the Irish Customer Contact & Share Services Awards.

17th September, 2019

How organisations are responding to technology disruption

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21st August, 2019

How to Translate Customer Experience Strategy into Actionable Behaviours

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24th July, 2019

2019 CCMA Awards - Judges Call Listen Back Now

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06th February, 2018

Welcoming our new CCMA Board in 2018

25th January, 2018

BT’s Digital Customer Insights Report

21st December, 2017

Happy Christmas from CCMA

05th December, 2017

Chatbots and AI are Here to Stay