Blog

03rd June, 2021

Learning from Others in this Time of Change and Upheaval

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15th March, 2021

Measuring and Assessing the Customer Experience - The MERLYN Way 

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05th February, 2021

Why Qd Headsets Are Best for a Hybrid Contact Center Workforce

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03rd December, 2020

Customer Journey Mapping – a Powerful Tool for Building Customer Empathy.

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25th November, 2020

Highlights from the 2020 Irish Customer Contact and Shared Services Awards Ceremony

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17th November, 2020

2020 CCMA Ireland Awards Streamed live from Virgin Studios

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11th November, 2020

CCMA Irish Customer Contact & Shared Services Awards 2020 - Announcing the Shortlist for Individual Award Categories

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19th August, 2020

People, Spaces and Technology: Enabling Success in the Virtual Contact Centre

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