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Events calendar

S M T W T F S
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Radisson Blu, Golden Lane, Dublin 8, D08 VRR.

CCMA Sponsor Breakfast Briefing - 8x8 - CX Without Limits: Breaking Down Barriers to Elevate Every Experience

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Webinar 12 noon

CCMA Sponsor Webinar - AWS - The Shift from Reaction to Resolution: Learn How to Solve Customer Issues Faster with Proactive Insights

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Webinar 12 noon

CCMA Webinar - Imagination over Investment: How to do more with less in Your Contact Centre - Dara Kiernan KPI Consulting

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Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Members Workshop - Elevate Your Impact with Your Personal Brand

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Upcoming events

19th September, 2025

Webinar 12 noon

CCMA Member Forum

CCMA Webinar - Imagination over Investment: How to do more with less in Your Contact Centre - Dara Kiernan KPI Consulting

25th September, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Workshop

CCMA Members Workshop - Elevate Your Impact with Your Personal Brand

02nd October, 2025

Accenture, The Dock, 7 Hanover Quay, Dublin D02 .

CCMA Sponsor Event

CCMA Sponsor Event - Accenture - How Social Media is Evolving, and its Impact on Customer Experience

09th October, 2025

eir, Heuston South Quarter, 2 St John's Rd W, Saint James, Dublin 8, D08 Y42N.

CCMA Sponsor Event, CCMA Member Forum

CCMA Sponsor Event - Genesys Copilot in action - the eir case study

15th October, 2025

Clayton Hotel Leopardstown, Sandyford Business District, Central Park, Dublin 18, D18 K2PI.

CCMA Sponsor Event

CCMA Sponsor Event - NiCE - Elevating Every Interaction: The Future of CX in Action

16th October, 2025

Fexco RDI Hub, Killarney Road, Killorglin, Kerry V93 KP68.

CCMA Member Forum

CCMA Members Forum - The Power of Partnership: Fexco & SEAI’s Journey from Service Provider to Strategic Partner

21st November, 2025

The Dublin Royal Convention Centre, 1 Le Pole Square, Ship Street Great Dublin 8, D08 E6PD, Ireland.

CCMA Member Forum

CCMA Irish Customer Contact & Shared Services Awards 2025

Past events

01st May, 2025

Webinar 11 a.m.

Sponsor Webinar - AWS - How Amazon.com Delivers Customer-Obsessed Service with Amazon Connect & Generative AI

CCMA Sponsor Event

Sponsor Webinar - AWS - How Amazon.com Delivers Customer-Obsessed Service with Amazon Connect & Generative AI

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30th April, 2025

Webinar 10 a.m. - 12 noon

Sponsor Webinar - Digital Transformation: Achieving 90% Online Services by 2030.

CCMA Sponsor Event

Sponsor Webinar - Digital Transformation: Achieving 90% Online Services by 2030.

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10th April, 2025

Qualtrics, Costello House, 1 Clarendon Row, Dublin 2, D02 TA43.

CCMA Sponsor Breakfast Briefing - Qualtrics - Exploring Omnichannel Successes in the Contact Centre with Qualtrics and Lloyds Banking Group. 

CCMA Sponsor Event

CCMA Sponsor Breakfast Briefing - Qualtrics - Exploring Omnichannel Successes in the Contact Centre with Qualtrics and Lloyds Banking Group. 

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09th April, 2025

Louis Fitzgerald Hotel, 1A Naas Rd, Newlands Cross, Dublin 22, D22 X5N7.

CCMA Leadership Workshop 3 - Sustaining Growth – Leading with Confidence and Building Strategic Relationships - Dara Kiernan KPI Consulting.

CCMA Workshop

CCMA Leadership Workshop 3 - Sustaining Growth – Leading with Confidence and Building Strategic Relationships - Dara Kiernan KPI Consulting.

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08th April, 2025

DigitalWell, Two Haddington Buildings, Haddington Road, Dublin 4 D04 HE94.

Sponsor Event - DigitalWell - Women’s Aid & DigitalWell Special Session

CCMA Sponsor Event

Sponsor Event - DigitalWell - Women’s Aid & DigitalWell Special Session

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02nd April, 2025

Virgin Media Ireland, LEDP, Roxboro RD, Limerick V94 C66H.

CCMA Members Forum - Virgin Media - Transforming Customer Experience and Operational Efficiency: How Virgin Media Leverage Case Management

CCMA Member Forum

CCMA Members Forum - Virgin Media - Transforming Customer Experience and Operational Efficiency: How Virgin Media Leverage Case Management

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