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Events calendar

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Webinar 2 p.m.

CCMA Sponsor Webinar - How to Divert calls to messaging (WhatsApp/SMS) for a better at home agent and customer experience.

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Webinar 11 a.m.

CCMA Community Chat - Webinar - Ask the Expert - John Riordan, Director of Support, Shopify.

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Webinar 11 a.m.

CCMA Community Chat - Webinar - Leading your Virtual Team - The New Normal - Alison Creed, The Coaching Creed.

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Upcoming events

02nd April, 2020

Webinar 2 p.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - How to Divert calls to messaging (WhatsApp/SMS) for a better at home agent and customer experience.

03rd April, 2020

Webinar 11 a.m.

CCMA Member Forum

CCMA Community Chat - Webinar - Ask the Expert - John Riordan, Director of Support, Shopify.

07th April, 2020

Webinar 11 a.m.

CCMA Community Chat - Webinar - Leading your Virtual Team - The New Normal - Alison Creed, The Coaching Creed.

20th May, 2020

Dublin

CCMA Sponsor Event

CCMA Sponsor Workshop - Oracle NEXT: Design ‘Doing’ Workshop

20th May, 2020

Dublin

CCMA Member Forum

CCMA Celebrating International Women’s Day 2020 - An Equal World is an Enabled World

20th May, 2020

Kildare

CCMA Annual Conference CX 2020

20th May, 2020

Dublin

CCMA Member Forum

CCMA Members Forum - Workhuman - Use your Culture to drive Differentiation! - Interactive Workshop on Embedding your Culture, Value & Behaviours into your Operations

Past events

16th November, 2019

Dublin

CCMA Irish Customer Contact & Shared Services Awards 2019

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12th November, 2019

Dublin

CCMA Members Forum - PayPal - Next Generation Customer Service - Delivering the kind of customer experience that adds value to consumers and brings benefits to business

CCMA Member Forum

CCMA Members Forum - PayPal - Next Generation Customer Service - Delivering the kind of customer experience that adds value to consumers and brings benefits to business

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07th November, 2019

Dublin

CCMA Sponsor Event - eleven - Unlocking Your Full Selling Potential - How Effective Customer Contact Centres can Drive Deeper Relationships with your Customers

CCMA Sponsor Event

CCMA Sponsor Event - eleven - Unlocking Your Full Selling Potential - How Effective Customer Contact Centres can Drive Deeper Relationships with your Customers

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23rd October, 2019

Dublin

CCMA Members Forum - Sky - Breaking Digital - How Sky improved the customer experience by converging technology and service

CCMA Member Forum

CCMA Members Forum - Sky - Breaking Digital - How Sky improved the customer experience by converging technology and service

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17th October, 2019

Cork

CCMA Members Forum - Voxpro Cork - Adapting to the Changing Needs of the Customer

CCMA Member Forum

CCMA Members Forum - Voxpro Cork - Adapting to the Changing Needs of the Customer

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30th September, 2019

Dublin

CCMA Workshop

CCMA & EI Seminar - Data Analytics in the Contact Centre

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