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Events calendar

S M T W T F S
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31
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8

Webinar 2 p.m.

CCMA Sponsor Webinar - Jabra - How to provide great Customer Experiences using data

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12
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14

Webinar 10 a.m.

CCMA Sponsor Event - Talkdesk - The Future of AI in the Contact Centre:

15

Webinar 2 p.m.

CCMA Sponsor Event - Accenture - From Customer Experience (CX) to the Business of Experience (BX) - It’s Time to Reimagine Business Through the Lens of Experience

16
17

Webinar 11 a.m.

CCMA Members Forum - Abtran - Managing Relationships and Performance in the Virtual Contact Centre

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19
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21

Webinar 6 p.m.

CCMA Sponsor Event - Talkdesk - Can next-gen AI voice assistants drive more inclusive customer service?

22

Webinar 2 p.m.

CCMA Sponsor Webinar - Expertivity Technologies - Launch of TU Dublin’s Level 7 Programme for Managers and Aspiring Managers in CX Organisations.

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30

Webinar 11 a.m.

CCMA Keynote Address 2021 - Ken Hughes - Love is a Verb: Optimising the CX Relationship

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Upcoming events

17th September, 2021

Webinar 11 a.m.

CCMA Member Forum

CCMA Members Forum - Abtran - Managing Relationships and Performance in the Virtual Contact Centre

21st September, 2021

Webinar 6 p.m.

CCMA Sponsor Event

CCMA Sponsor Event - Talkdesk - Can next-gen AI voice assistants drive more inclusive customer service?

22nd September, 2021

Webinar 2 p.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - Expertivity Technologies - Launch of TU Dublin’s Level 7 Programme for Managers and Aspiring Managers in CX Organisations.

29th September, 2021

Webinar 2 p.m.

CCMA Sponsor Event

CCMA Sponsor Webinar - GoContact - How COVID accelerated Contact Centre Business Transformation - The Portuguese view by ManpowerTBO

29th September, 2021

On Line Workshop 9.30 a.m. - 12.30 p.m.

CCMA Workshop

CCMA Leadership Development Workshops - The Coaching Creed - Leading a Hybrid Team

30th September, 2021

Webinar 11 a.m.

CCMA Member Forum

CCMA Keynote Address 2021 - Ken Hughes - Love is a Verb: Optimising the CX Relationship

07th October, 2021

On Line Workshop 10 a.m. - 1 p.m.

CCMA Workshop

CCMA CX Masterclass 1 - W5 - Customer Listening and Understanding

Past events

28th May, 2021

Webinar 11 a.m.

CCMA Members Forum – New Ireland Assurance – Thriving Through Change

CCMA Member Forum

CCMA Members Forum – New Ireland Assurance – Thriving Through Change

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19th May, 2021

Webinar 11 a.m.

CCMA Sponsor Event - IT Solutions - Operational Excellence Training for Chat & Messaging Agents - 19th May 2021

CCMA Sponsor Event

CCMA Sponsor Event - IT Solutions - Operational Excellence Training for Chat & Messaging Agents - 19th May 2021

Download Presentation

14th May, 2021

Webinar 11 a.m.

CCMA Members Forum - Fidelity International - Preparing for the Unexpected - Fidelity’s Response to Covid

CCMA Member Forum

CCMA Members Forum - Fidelity International - Preparing for the Unexpected - Fidelity’s Response to Covid

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12th May, 2021

Webinar 2 p.m.

CCMA Sponsor Webinar - Poly - Implementing a Hybrid Working Model – Bank of Ireland Case Study

CCMA Sponsor Event

CCMA Sponsor Webinar - Poly - Implementing a Hybrid Working Model – Bank of Ireland Case Study

View Webinar

07th May, 2021

Webinar 11 a.m.

CCMA Member Forum - Sun Life Service Desk’s Shift Left Strategy - May 2021

CCMA Member Forum

CCMA Member Forum - Sun Life Service Desk’s Shift Left Strategy - May 2021

View Presentation Deck

30th April, 2021

Webinar 11 a.m.

CCMA Members Forum - AIB - Putting the Social back into Social Media - April 2021

CCMA Member Forum

CCMA Members Forum - AIB - Putting the Social back into Social Media - April 2021

View Presentation Deck